SAP C_OCM_2503 問題集

質問 1：
Which organizational change management activity is usually performed in which SAP Activate phase? Note:
There are 2 correct answers to this question.
A. The change assessment is usually conducted in the Prepare phase
B. The business readiness assessment is usually conducted in the Discover phase
C. The change plan is usually developed in the Explore phase
D. The user adoption analysis is usually conducted in the Run phase
正解：A,D
解説: (Topexam メンバーにのみ表示されます)

質問 2：
What are the benefits of different communication channels for the change communication in an SAP cloud project?
A. Using already existing channels allows to communicate generic information, and establishing new channels helps to convey messages to younger users.
B. Using already existing channels helps to point out what remains stable, and establishing new channels contributes to preventing an information overload.
C. Using already existing channels reduces costs and effort, and establishing new channels helps to draw attention to the communicated content.
D. Using already existing channels allows a fast internalization of conveyed messages, and establishing new channels reduces the alignment effort with the project lead.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 3：
What should a change manager make clear to avoid being held responsible for handling all people-related issues within the cloud project? Note: There are 3 correct answers to this question.
A. Change management is a long-distance endeavor, requiring a continuous joint effort throughout the project
B. Change management is a core leadership task, requiring the active involvement and support of the business
C. Change management is a team sport, requiring the commitment and engagement of the entire project team
D. Change management is a project management task, requiring the project lead to apply tools and templates provided by the change manager
E. Change management is a checkbox approach, requiring all stakeholders to strictly follow predefined procedures
正解：A,B,C
解説: (Topexam メンバーにのみ表示されます)

質問 4：
How does working with personas help to convey stakeholder-specific messages in cloud projects?
A. Personas with similar demographics and attitudes of the represented stakeholder group allow you to address emotions instead of just conveying facts, because users identify with the persona and build empathy
B. Personas with relevant IT and process competencies for a specific stakeholder group support the communication of facts and figures, because the personas are considered to be credible experts for the communicated content
C. Personas that resemble opinion leaders of the represented stakeholder groups underline the communicated messages, because users unconsciously perceive the persona as very trustworthy
D. Personas representing innovators and visionaries within the represented stakeholder group trigger the reflection of communicated messages, because users are motivated to challenge their previous assumptions
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 5：
What are typical change management practices to foster innovation adoption during the run phase of a cloud solution? Note: There are 3 correct answers to this question.
A. Assess the change impacts of new releases for the impacted user groups
B. Communicate the changes related to new releases to the impacted user groups
C. Motivate the change agents to support the impacted user groups
D. Adapt the workplace environment of the impacted user groups
E. Provide learning and enablement offerings for the impacted user groups
正解：A,B,E
解説: (Topexam メンバーにのみ表示されます)

質問 6：
What are characteristics of suitable interview partners for a change assessment? Note: There are 2 correct answers to this question.
A. They should have previous experience with change management to provide advice regarding appropriate activities
B. They should already have a good overview of the cloud project, its strategic goals, and the possible impacts
C. They should be on an employee level, because they can act as representatives of this large stakeholder group
D. They should know the company well to answer questions based on experience of previous changes
正解：B,D
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Why is it important to continuously manage user adoption after the go-live of a new cloud solution? Note:
There are 2 correct answers to this question.
A. Because the insights help to identify hurdles or issues hindering sustained user adoption.
B. Because users frequently change their attitude towards the cloud solution which requires continuous management attention.
C. Because the user's interaction with the cloud solution drives the sizing of the IT infrastructure and the calculation of subscription fees.
D. Because users need to accept and consume new functions and features provided with each release cycle.
正解：A,D
解説: (Topexam メンバーにのみ表示されます)

質問 8：
Which advice fosters a successful delivery of change effectiveness activities?
A. Communicate change effectiveness data openly into the organization.
B. Define a suitable mix of user adoption metrics.
C. Measure the Return on Investment of change management.
D. Only collect "lessons learned" if you expect significant insights.
正解：B
解説: (Topexam メンバーにのみ表示されます)