Pegasystems PEGACSSA72V1 問題集

質問 1：
An organization uses a common process to address account inquiries from customers. Each division maintains its own workbaskets for processing account inquiries. Select the configuration that standardizes the process while ensuring that users in each division only see assignments appropriate to their division.
A. Use a skill-based router to route assignments to users in the appropriate division.
B. Use a load-balanced router to route assignments to the appropriate division.
C. Pass the workbasket name as a property reference using values on a data page.
D. Circumstance the flow based on the operator division to route assignments.
正解：A

質問 2：
You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases are not evaluated as potential duplicates?
A. Add a must match condition where the work status of potential duplicates does not contain "Resolved".
B. Add a weighted condition where the work status of potential duplicates does not contain "Resolved".
C. Add a must match condition where the work status of the current case does not contain "Resolved".
D. Add a weighted condition that evaluates the work status of current and existing cases where work status equals "Resolved" and has a weight of "0".
正解：B

質問 3：
You are working on an update to an application which only affects some rules for a certain case type. The customer has requested that a patch update be released. How do you create the new ruleset version?
A. Create a branched ruleset, then copy the affected rules into the new branched ruleset.
B. Use the Ruleset Maintenance wizard to skim the relevant rulesets to copy the highest version of existing rules to the new version.
C. Use the Lock & Roll functionality to lock the current ruleset and increment the ruleset version.
D. Use the Ruleset Maintenance wizard to merge the existing rules in the relevant rulesets to the new version.
正解：D

質問 4：
An application has the following application rulesets:
Expenses: 01-01
TGB:01-01
TGBCatalog:01-0l
A rule with an Apply to: class of TGB-Expenses- Work-Reimbursement references a rule named PopulateLineltems. The six instances of PopulateLineltems in the rules cache are shown in the following table.

Which rule is chosen by Rule Resolution?
A. TGB-Expenses-Work.PppulateLineltems (TGBCatalog:01-01-03)
B. TGB-Expenses-Work.PopulateLineltems (Expenses:01-01-03)
C. TGB-Expenses-Work.PopulateLineltems (Expenses:01-01-05)
D. TGB-Expenses.PopulateLineltems (Expenses:01-01-03)
E. TGB-Expenses.Populatelineltems (TGBCatalog:01-01-05)
F. TGB-Expenses-Work.PopulateLineltems (TGBCatalog:01-01-05)
正解：F

質問 5：
What two actions must you perform to create a class join in a report definition? (Choose Two)
A. Select the type of match for key values.
B. Add a parameter for each property in the class you want to join.
C. Add an association rule to match key values.
D. Create a prefix for the joined class.
正解：C,D

質問 6：
An agent is configured to run at a 600-second interval with a maximum number of entries set to 50. There are
75 entries in the scheduled queue. If the agent runs at 2:30 P.M., when does the agent run again?
A. 600 seconds after the agent activity processes 50 entries
B. Depends on the number of nodes in the cluster
C. 600 seconds after the last run started
D. One hour after the last run because the master agent runs only once per hour
正解：A

質問 7：
Decision Management is used to_________.
A. determine how to optimize the product portfolio to increase market share
B. determine the cause of a customer's problem
C. determine why response rates for a campaign are below average in one region
D. determine how to retain a customer and the budget to spend
正解：B

質問 8：
In an open account case, the customer contact details are captured. The customer can provide several addresses, which are stored in the page group .Addresses. One of the addresses is the primary address used for correspondence with the customer. To easily identify the primary address, you add a .PrimaryAddress page property in the case type.
How do you link .PrimaryAddress to the relevant entry in .Addresses without duplicating data on the clipboard?
A. Configure a data transform to set the primary address
B. Configure .PrimaryAddress to refer to a data page
C. Configure .PrimaryAddress to point to a keyed data page
D. Configure .PrimaryAddress as a reference property
正解：D

質問 9：
Which of the following requirements can be implemented using Next Best Action?
A. Identify why response rates for a campaign in a region are lower than the company average.
B. Provide the customer service representative with a list of potential reasons the customer has called.
C. Reduce average handle time of each customer interaction to less than two minutes per incident.
D. Provide problem-solving guidance for customer service representatives so every customer is treated consistently.
正解：D