Oracle 1Z0-1064 問題集

質問 1：
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?
A. Disable the anonymous access option in your DCS application.
B. Configure the self-registrations to restrict registration to only existing Contacts.
C. Configure your self-registrations so that they are automatically approved.
D. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
正解：A,B,C

質問 2：
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.
A. Categories determine the steps an agent must follow to close the service request.
B. Categories facilitate the assignment of an agent to the service request.
C. The hierarchical structure of the categories helps to improve the service request classification.
D. Filter the selection of the product related to the service request, when filtering by a particular category.
E. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
正解：B,C,E

質問 3：
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
A. Manage Service Request Resolutions
B. Manage Service Request Severities
C. Manage Service Request Products
D. Manage Service Request Categories
E. Manage Service Request Status Values
F. Manage Service Request Queue
正解：C,D,E,F

質問 4：
If you want to disable the ability to delete activities for all users, what action should you perform?
A. Remove the "delete activities" button from all pages used by the users who have this access.
B. Remove the "delete activities" role from all the users who have this role.
C. Remove the users of the roles who have the "delete activities" access.
D. Remove the "delete activities" privilege from all the roles for users who have this access.
正解：C

質問 5：
Your customer has three service request child categories under the top-level service request category
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?
A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
正解：B