Avaya 3300 問題集

質問 1：
A customer with Avaya Aura Contact Center Is attempting to add a new activity code to the system but receives a system error stating that the maximum number of activity codes allowed has been exceeded.
Under which option within the Configuration component would the customer look, to determine the maximum number of allowed activity codes?
A. Global Settings
B. Historical Statistics
C. Threshold Classes
D. Real Time Statistics
正解：B

質問 2：
The following script has been created In Avaya Aura Contact Center Orchestration Designer Scripting:
It OUT OF SERVICE automotive THEN GIVE RAN technical_difflculties_gv END IF IF CLID - vlp_customers_clld_gv THEN QUEUE TO SKILLSET automotive WITH PRIORITY 1 WAIT 2 GIVE RAN vlp_welcome_gv ELSE QUEUE TO SKILLSET automotive WAIT 2 END IF GIVE MUSIC classlcal_wait_cjv WAIT 30
Which three things will occur when a caller encounters this script? (Choose three.)
A. If the automotive skillset is out of service, the caller will hear a technical difficulty announcement, and then queue to the automotive skillset.
B. If the automotive skillset is out of service, the caller will hear a technical difficulty announcement, and be disconnected.
C. If the caller's CLID Is not listed in the vip_customers_clld_gv, they will queue to automotive with a low priority, hear an announcement and then hear music.
D. If the caller's CLID is not listed in the vlp_customers_clid_gv, they will queue to automotive a low priority and then hear music.
E. If the caller Calling Line ID (CLID) is listed in the vip_customers_clid_gv, they will queue to the automotive skillset with a high priority, hear a special announcement, and then hear music.
正解：B,D,E

質問 3：
When using a host block within a call flow, what does the Provider ID value refer to?
A. This is the HDX Connection Provider ID set within the database integration wizard.
B. This is the license identifier of the Avaya Aura Contact Center (AACC) base Contact Center Manager Server (CCMS) license.
C. This is the caller's telephone number.
D. This Is the SQL Statement ID set within the database integration wizard.
正解：A

質問 4：
The data in the exhibit are found In the Route Definition window under the Configuration component of Avaya Aura Contact Center.

Which two statements describe how the Name and Number fields are used? (Choose two.)
A. The route is used in scripting to reference a specific recording or music.
B. The name must match a .wav file or a content group in the Avaya Media Server.
C. The name must match a variable name In the Service Creation Environment.
D. The number must match a route created in the telephone system.
正解：B,C

質問 5：
You just installed a new Avaya Aura Contact Center (AACC) Installation and you need to configure it to talk to the Avaya Media Server (Avaya MS).
Which configuration options do you needed to configure to accomplish this?
A. Media Servers and Routes
B. Media Servers and Media Service and Routes
C. Routes and Contact Types
D. CONs (Route Points) and Skillsets
正解：B

質問 6：
When more than one agent Is available to receive a call, the agent with the highest priority In the skillet will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control Directory Number (ACD/CDN) call.
Where is this parameter configured?
A. Skillset Definition >Call Age Preference
B. Real Time Statistics>Agent Stat.
C. Historical Statistics >Parameters
D. Global Setting > Agent Order Preference
正解：D