Avaya 6202 問題集

質問 1：
Which operating system features should be enabled in Windows Server 2008 operating system before
you install Contact Center Manager Administration (CCMA)?
A. Storage Manager for SAN's for managing the remote backups and IIS
B. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view
reports on the server
C. IIS and XPS Viewer to view reports on the server
D. Windows Server Backup for running CCMA Server Backups and Internet Information Services (IIS)
正解：D

質問 2：
A company is planning to implement a stand-alone Contact Center Manager Server (CCMS) license
with 50 Voice Agents
Which license type should the company purchase?
A. Nodal Enterprise
B. Corporate Enterprise
C. Nodal NCC
D. Essential
正解：D

質問 3：
You are migrating a CCMS database from a previous release of Contact Center Manager Server
(CCMS) which was co-resident with Command Control Toolkit (CCTT), and is about to restore the
database using the restore option from the database maintenance utility, The new CCMS is co-resident
with CCT
What will corrupt the database once the restore has completed?
A. Restore contents ="Schema"
B. Application options = "CCT" and "CCMS"
C. Applications options= "CCMS" and Media Type = "Tape Drive"
D. Restore contents="Data"
正解：A

質問 4：
In an Avaya Aura(TM) Contact Center, what does enabling Open do?
A. It gives agents and Call Center supervisors the ability to manage multiple simultaneous contact types
such as voice, outbound voice, email, chat, IM and voicemail
B. It allows third parties including Contact Center MultiMedia (CCMM) to create, read, and delete
multimedia and voice contacts in Contact Center Manager Server (CCMS)
C. It permits agents to utilize the Avaya OpenQueue(C) Desktop for agent skills that have agents logged in
with the correct training and knowledge sets to handle calls
D. It provides extended call queuring functionality for the Avaya Aura(TM) Contact Center by implementing
the same functionality as the Automatic Call Distribution Queue including useful features like visualization
正解：B

質問 5：
In a customer's Local Area Network, some segments in the network do not allow multicast for
transmitting data
When configuring the Contact Center Manager Administration (CCMA) using the RTR Registry Settings
(Real-Time Reporting), how can network bandwidth usage be limited?
A. In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to
allow
B. In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed
to allow
C. In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions
that the server is directed to allow
D. In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions
that the server is directed to allow
正解：C

質問 6：
You are installing Contact Center manager Administration (CCMA) on a standalone server
How should the IP multicast address be set on the CCMA server that
A. The CCMA server IP multicast receiving address must be the same as the CCMA server IP multicast
sending address, but different from the IP multicast sending address in CCMS
B. The CCMA server IP multicast receiving address must be the same as the IP multicast receiving
address on the CCMS, but different from the IP multicast sending address in CCMA
C. The CCMA server IP multicast sending address must be the same as the IP multicast sending address
on the Contact Center Manager Server (CCMS) but different from the IP multicast receiving address in
CCMA
D. The CCMA server IP multicast receiving address must be the same as the IP multicast sending
address on the CCMS, but different from the IP multicast sending address in CCMA
正解：D