APICS CTSC 問題集

質問 1：
At what point of its transformation to digital supply chain would a company onboard talent with specific digital skills?
A. Concurrent with the design of the digital supply chain segments
B. At the start of the design of the digital supply chain segments
C. At the beginning, middle, and end of the digital supply chain segments' design phase
D. After the design of the digital supply chain segments is completed
正解：A

質問 2：
A customer is purchasing a new cell phone, and the sales representative convinces the customer to buy a case to protect the phone. The customer representative has engaged in:
A. suggestive selling.
B. up-selling.
C. ad-hoc selling.
D. cross-selling.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 3：
A company receives customer complaints that their inquiries are being forwarded multiple times to different departments, but customers still could not reach the right department for resolution. What is the most appropriate activity to identify the gap?
A. Perform RACI analysis.
B. Select different metrics.
C. Conduct benchmarking.
D. Establish a collaborative model.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 4：
One major performance outcome of a digital supply chain transformation is:
A. higher net promoter score and lower cost of customer acquisition.
B. lower selling, general, and administrative (SG&A) expenses of the business.
C. fewer trade-offs between costs and customer satisfaction.
D. greater employee retention rate and job satisfaction.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Effective collaborative relationships with supply chain partners are more likely to be forged when a team buys into which of the following three areas?
A. Communication, documentation, and exchange of feedback
B. Vision statement, mission statement, and code of conduct
C. Accountability, business alignment, and vision statement
D. Planning, doing, and checking
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 6：
A production line has a total of 8 hours of line time available. If it takes 2 hours to prepare the line to run the product and 5 hours of actual run time, what is the utilization rate?
A. 62.5%
B. 50.0%
C. 37.5%
D. 87.5%
正解：A

質問 7：
Many of the business risks associated with digital supply chain arising from data complexity, cybersecurity, and data protection can be comprehensively addressed by:
A. applying data analytics tools to monitor and analyze risks throughout the supply chain.
B. having information technology (IT) and risk management teams collaborate with each other to prevent or greatly minimize adverse incidents.
C. making digital risks a part of the overall risk management culture of the company.
D. treating digital risks as a stand-alone risk management category.
正解：C

質問 8：
A company with a global presence is expanding its operations in emerging markets. Given the scale of operations, which of the following organizational competencies can best help it manage risks and respond to disruptions?
A. Investing in redundancy
B. Business continuity planning
C. Leveraging technology
D. Building resilience
正解：D
解説: (Topexam メンバーにのみ表示されます)