BCS RE18 問題集

質問 1：
At Tiny Toys Ltd, business analyst Sophie has been employed to investigate and improve the invoicing process. To help her understand the data required in the system, she intends to request and review a sample of completed invoices.
What elicitation technique will she be using?
A. Observation
B. Special purpose records
C. Document analysis
D. Activity sampling
正解：C

質問 2：
A project team has decided that it wishes to adopt an agile/iterative approach to a development project. The following principles have been agreed upon to guide the selection of elicitation techniques:
1) We will embrace the evolutionary and re-factoring principles of
iterative development in our approach to requirements elicitation.
2) We need to build a broad (but basi(C) understanding of how teams
work together in the current business situation.
3) We need to build strong personal relationships to ensure we can
instil empowerment and collaboration in the team.
Which of the following sets of elicitation techniques would support all these principles?
A. Scenario analysis, observation, survey.
B. Interviews, prototyping, scenario analysis.
C. Interviews, workshops, observation.
D. Prototyping, scenario analysis, document analysis.
正解：C

質問 3：
A business analyst working on a software upgrade project has created a process model, supported by several use case diagrams as part of her requirements work. She is currently compiling the requirements document.
Into which section SHOULD. she put the use case diagrams?
A. Data model.
B. Business process models.
C. Function model.
D. Requirements catalogue.
正解：C

質問 4：
Poppy Pet Care Kennels offers short-term accommodation for dogs whilst their owners are on holiday. The managing director of the company has initiated a project to create a new website that will allow owners to view kennel availability, book kennel accommodation and allow them to monitor their dogs whilst they are away, via a webcam.
The system will also allow kennel assistants to plan the dogs' feeding times and schedule kennel maintenance.
Customers will be able to leave feedback on the website, which will be reviewed by the quality manager who may respond to comments made by the customer.
The following are potential actors:
(A) Poppy Pet Care Kennels
(B) Kennel assistants
(C) The managing director
(D) Customers
(E) Quality manager
Which of these would be drawn as actors on the use case diagram?
A. B, D and E
B. A, D and E
C. B, C and E
D. A, B and C
正解：C

質問 5：
A car manufacturer wishes to understand what customers want from its cars. Consequently, it has invited one hundred customers to a series of meetings, where they will explore new technology and generate ideas for future developments and directions.
The outcomes of these meetings will be considered by the team responsible for new car development.
Which requirements elicitation technique is going to be used?
A. Survey.
B. Activity sample.
C. Focus Group.
D. Workshop.
正解：C

質問 6：
Life Extenders is a not-for-profit organization, which renovates donated furniture to sell in its high street shop; any profit it makes is given to local charities. The operations director is planning a small project to implement a website to support the organization.
The business analyst assigned to work on this project is in the process of identifying stakeholder roles.
The following have been suggested:
(A) Members of the public could be customers of Life Extenders.
(B) Members of the public could be suppliers of Life Extenders.
(C) Life Extenders is a partner of other local charities.
(D) Life Extenders is a regulator as it is a not-for-profit
organization.
Which of these statements are correct?
A. A and B
B. B, C and D
C. B and D
D. A, B and C
正解：B

質問 7：
A project set up to improve an incident management process has focused on the existing call centre activities. A business analyst has been employed to undertake requirements elicitation for the process improvement.
The following is a partial report compiled by the business analyst whilst undertaking requirements elicitation:
Call Centre Key Activities 9am 10am 2pm 4pm
Answering telephone ?receiving incident Tom Bill
information
Recording the incident on the system Anne Lisa
Searching for known solution Bill Jane
Raising incident to second tier support
Reporting back to the customer
Updating / closing the incident record Lisa, Jane Tom, Anne
Which elicitation method is being used?
A. Survey.
B. Observation.
C. Activity sampling.
D. Special purpose record.
正解：C

質問 8：
Below is a requirements list for a taxi company's booking system:
REQ#1: The system must allow the operator to make and amend a taxi
booking.
REQ#2: The system must allow the operator to delete a taxi booking.
REQ#3: The system must be available within standard working hours.
REQ#4: The system should support 100 concurrent booking requests
between 06:00hrs and 23:30hrs.
REQ#5: The system should allow the operator to add a note when
cancelling a taxi booking.
The following actions are being considered:
(A) Separate REQ#1 into 2 requirements.
(B) Clarify what is meant by 'standard working hours' in REQ#3.
(C) Check that the proposed solution will be able to support 100
concurrent booking requests, per REQ#4.
(D) Separate REQ#4 into 2 requirements.
(E) Review and merge REQ#2 and REQ#5.
Which of these actions should be undertaken to improve the clarity of these requirements?
A. A, D and E
B. C, D and E
C. A, B and E
D. A, B and C
正解：B