Salesforce B2B-Solution-Architect 問題集

質問 1：
Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back- office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce.
The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.
Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data-and an ERP is the master for all invoice, order, and payment data.
How should the Solution Architect segment opportunities and order data in Salesforce*
A. SOR for Opportunities and SOR for Orders
B. System of record (SOP.) for Opportunities and System of Engagement for Orders
C. System of Engagement for Opportunities and SOR for Orders
D. SOR for Opportunities and System of Intelligence for Orders
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 2：
What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that projectstakeholders are aligned with the project team on deliverables?
A. Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.
B. Define and document the business value map with project stakeholders to capture the value provided by the implementation.
C. Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
D. Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Universal Containers (UC) wants to enhance the online purchase experience for its customers. The product and pricing information is managed in a separate ERP, while customer purchases are primarily triggered online through self-service. UC often offers promotions and discounts through various online seasonal events.
UC wants the ability to provide customized quotes based on its relationship with the customer, as well as proactively process and monitor renewal and upgrade opportunities.
A Solution Architect has identified Sales Cloud, CPQ, Billing, and B2B Commerce as part of a potential multi-cloud solution.
Based on the above considerations, which option identifies the optimal data flow for this solution?
A. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be managed in CPQ as CPQ is the pricing master.
Invoice and Billing should be managed in B2B Commerce and pushed to Billing.
B. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and presented on B2B Commerce via a Lightning component.
C. Pricing and Product data should be pushed from ERP to B2B Commerce via the CPQ B2B Commerce Connector to CPQ. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and surfaced on B2B Commerce via a Lightning component.
D. Pricing and Product data should be pushed from ERP to both CPQand B2B Commerce, keeping single source of truth. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and pushed to B2B Commerce.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Universal Containers (UC) u selling containers globally via distributorsand is experiencing significant double- digit growth year-over-year. UC uses a centralized ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to referencethe financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may change ad-hoc during the day in the ERP system and account managers need the latest data in front of them.
What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC's needs?
A. Use the scheduled dataloader to extract the financial information every night from the ERP and save it inside Salesforce.
B. Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component.
C. Use Change Data Capture to update the changes on the financial information inside Salesforce m near- real time.
D. Schedule a MuleSoft batch job to retrieve financial information from the ERP every night and store it inside Salesforce for quick access.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Northern Trail Outfitters (WO) istransforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.
Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?
Choose 3 answers
A. Field Service Manager
B. NTO employee representing a typical customer
C. Business Analyst
D. Field Service Agent
E. Project Manager
正解：A,C,D
解説: (Topexam メンバーにのみ表示されます)

質問 6：
A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:
* Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
* Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.
* Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
* Northern Trail Hot Tubs supports itsDealers and Customers directly, and Dealers would like better insight into support that their Customers receive.
Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?
A. Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases
B. B2B Commerce for Dealers to get pricing and Service Cloud for Cases
C. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases
D. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Mask Makers LLC has a traditional sales channel that uses an existing CPQ implementation to process orders.
Customers frequently reorder previous purchases quickly and split the order into several deliveries for different locations. Additionally, these customers are given special pricing through Price Books m CPQ based on annual spending and other parameters. The customer currently makes their purchase by sending an email or calling their appointed sales representative, and then waits to receive a quote.
Mask Makers LLC wants to move away from this very manual and time-consuming process. The company wants to provide its customers with a personalized experience that is simplified and streamlined with existing special pricing visible and the option to self-serve- Mask Makers LLC would also like to deliver this within a short timeframe, as business must continue to grow.
Which design approach should a Solution Architect recommend to meet these requirements within the timeframe while adhering to best practices.
A. Implement B2B Commerce and build a custom integration to CPQ. Keep CPQ as the Product and Pricing master.
B. Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Keep CPQ as the Product and Pricing master.
C. Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Allow bidirectional updates to Products and Pricing.
D. Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Set B2B Commerce as the Product and Pricing master.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 8：
A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to bevisible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs?
A. CRM Analytics
B. Sales Cloud Einstein
C. Standard Dashboards
D. Reporting snapshots
正解：A
解説: (Topexam メンバーにのみ表示されます)