Salesforce B2B-Solution-Architect 問題集

質問 1：
Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce in some manner.
What kind of integration method should a Solution Architect suggest to accommodate this need?
A. Utilize Platform Events based on the devices' state change.
B. Load the public cloud solution directly to Salesforce using MuleSoft.
C. Embed the devices' sensor data in a view on the Assetrecord.
D. Utilize Apex Callouts based on the devices' state change.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?
A. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
B. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
C. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
D. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?
A. Sales Cloud, Service Cloud, and Partner Relationship Management
B. Sales Cloud, B2B Commerce, and Partner Relationship Management
C. Sales Cloud, Partner Relationship Management, and Einstein
D. Sales Cloud, B2B Commerce, and Customer Community
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2answers
A. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
B. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
C. It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.
D. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
正解：A,D
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Universal Containers (UC) has a multi-cloud environment that includes Sales Cloud, Service Cloud, and CPQ. The environment supports multiple languages via the translation workbench. As part of a roadmap, UC is implementing B2B Commerce. As part of this project, there is a requirement to translate data stored within the Name and Description fields on the Productand Product Category objects.
What should a Solution Architect recommend to achieve this?
A. Enable Data translation for B2B Commerce.
B. Done data records and translate.
C. Add custom field with translations
D. Enable Translation Workbench.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 6：
UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers
A. Customer Community with Live Agent
B. Experience Cloud, web-to-case, and a CTI integration
C. Customer Community with ability to create a new support Case
D. Omni-Channel with defined presence, routing configurations, and Service Channels
E. CTI adaptor with Omni-Channel integration
正解：A,B,D
解説: (Topexam メンバーにのみ表示されます)