NAHQ CPHQ 問題集

質問 1：
An organization recently completed an analysis of safety events from the last year. The majority of events were related to the following:
* provider order transcription errors (5%)
* wrong medication given to the patient (12%)
* adverse reaction related to medication allergies (7%)
* Inappropriate medication dose administered (10%)
* delayed antibiotic administration (10%)
Which of the following would be most helpful to enhance patient safety In this organization?
A. computerized provider order entry
B. verbal order read-back
C. bar code medication administration
D. automated dispensing machine
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Establishing a culture of safety begins with having the right
A. plan.
B. recruitment strategies.
C. educational programs.
D. leadership.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Evaluating data to determine high utilizers ofemergency departments and their related characteristics is a strategy that can best help with
A. high reliability.
B. population health management.
C. culture of safety.
D. hospital throughput.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 4：
The chart below reflects the 12-week period following implementation of a new electronic health record (EHR) at an outpatient clinic.

Based on the information above, which of the following conclusions can be drawn?
A. There is a strong positive correlation between system-related med errors and help desk calls.
B. While e-prescribing processes are now stable, additional training is needed to improve staff competency.
C. Overrides, workarounds, and complaints indicate there are underlying barriers to use.
D. Minimal IT-related med errors and downtime events indicate that the system has improved patient safety.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 5：
What is the initial step an organization should take when the strategic goal of improving patient satisfaction has not been met?
A. Conduct a root cause analysis
B. Perform a needs assessment
C. Implement benchmarking
D. Review department-specific data
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Which of the following are the three primary quality management activities?
A. assessment, improvement, and strategic planning
B. review trends, assessment, and stakeholder accountability
C. define goals, assessment, and review results
D. measurement, assessment, and Improvement of outcomes
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 7：
To best achieve a low rate of harm in spite of inherent risks in healthcare, an organization must:
A. Meet at least 95% of accreditation standards.
B. Apply principles of high reliability.
C. Employ effective physician leaders.
D. Adopt a zero-tolerance for defect policy.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 8：
A performance Improvement team has been formed and assigned to reduce wait time from clinic check-In to seeing a provider. Which tool would be most useful for the team to create at the first meeting?
A. Gantt chart
B. flowchart
C. storyboard
D. force field analysis
正解：B
解説: (Topexam メンバーにのみ表示されます)