Oracle 1Z0-1064-21 問題集

質問 1：
Identify the sequence of steps you must follow to disable the Service Communication channels.
A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
D. Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
正解：E

質問 2：
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
A. Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.
B. Lock the Profile Option for editing.
C. Modify the Profile Value and save.
D. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
E. Unlock and publish the new selected profilevalue.
F. Select View > Detach.
正解：C,D,E

質問 3：
What three things should you do once you have established a global default coverage?
A. Createan ESS job to Monitor Service Request Milestones.
B. Use Application Composer to configure warning emails about milestone compliance events.
C. Create an ESS job to Aggregate Service Requests.
D. Use Application Composer to include milestones on the Service Request Layout if desired.
正解：A,C,D

質問 4：
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
A. The batch job for recommendations has not been executed.
B. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
C. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
D. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
E. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
正解：C

質問 5：
Which two steps are needed to create a new business object in Digital Customer Service?
A. Assign object access roles to an administrative user.
B. Assign the new business object to a page.
C. Map a Visual Builder Cloud Service business object to the object API.
D. Assign the new business object to a new component.
正解：A,C

質問 6：
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?
A. Incoming messages have a custom filter.
B. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
C. The configured frequency to retrieve emails is too long.
D. Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
正解：A

質問 7：
Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
A. an inbound message filter per sender
B. a configured profile option to schedule the retrieval of emails
C. an inbound message filter per time schedule
D. a configured job to process inbound emails
正解：C

質問 8：
Which statement is correct when describing the process of adding assignment rules from Service Setup?
A. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
B. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.
C. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
D. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.
正解：D