1Z0-1064-21の無料問題集（78題）、1Z0-1064-21認定試験参考書

Oracle 1Z0-1064-21 問題集

試験コード：1Z0-1064-21

試験名称：Oracle B2B Service 2021 Implementation Essentials

最近更新時間：2025-07-16

問題と解答：全78問

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質問 1：
Which two options are true about reporting on milestones?
A. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
B. No standard reports onmilestones are provided.
C. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
D. Administrator-defined milestone data is not included in Analytics.
正解：A,D

質問 2：
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
A. It allows edits to dashboard pages.
B. It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.
C. It requires proper permissions to use the tools and additional permissions to edit the desired object.
D. In includes a preview option for all standard and custom object pages.
正解：B

質問 3：
Which two are true characteristics about the lifecycle of a service request?
A. "Customer working" is one of the five seeded status types.
B. "Closed" status is set by an automaticjob after a specified number of days.
C. If required, users can manually set the "Closed" status for a service request.
D. Users can reopen a service request when the status is set to "Closed".
E. Users can reopen a service request when the status is set to "Resolved".
正解：B,E

質問 4：
To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
A. Multiple users cannot use your sandbox at the same time.
B. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
C. You can set a second sandbox as Activeat the same time in order to begin working on another new object.
D. Your changes are isolated and do not impact other users' configuration environments or the production environment.
正解：B,D

質問 5：
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
A. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
B. Choose all optional result columns.
C. Do not choose any optional criteria columns.
D. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
正解：A,C,D

質問 6：
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
A. Add a message to a Service Request.
B. View and edit attachments to a Service Request.
C. Delete a Service Request.
D. Chat with an Agent about a ServiceRequest.
E. Create a Service Request.
正解：B,C,D,E

質問 7：
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a newcatalog.
What are two advantages of creating a new service catalog instead of using an existing one?
A. allows the display of a product hierarchy specifically for service purposes
B. requires less work and effort
C. allows use of a simpler hierarchy
D. allows you to use the same product hierarchy as sales
正解：B,D

質問 8：
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
A. In Advanced Search, confirm Record Set = Assigned to Me.
B. In Advanced Search, Add Channel Type = Web.
C. Click the Show Advanced Search icon.
D. In Advanced Search, select Action > Update.
E. In Advanced Search, save and select the "Set as Default" box.
F. Change the section identified with Status = New
正解：A,B,C,E,F

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Oracle B2B Service 2021 Implementation Essentials 認定 1Z0-1064-21 試験問題:

1. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add product ID(s) to the database component.
B) Add the Product object to your DCS application.
C) Configure products groups and product items in Engagement Cloud.
D) Add images as the productimage will not be pulled from Engagement Cloud.

2. Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A) Categories determine the steps an agent must follow to close the service request.
B) Categories facilitate the assignment of an agent to the service request.
C) The hierarchical structure of the categories helps to improve the service request classification.
D) Filter the selection of the product related to the service request, when filtering by a particular category.
E) Categories improve the filtering ofKnowledge articles that might contain a potential solution to the problem.

3. You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action inconfiguring "My Knowledge"?

A) Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
"Yes".
B) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
C) Use the task "ManageService Request knowledge Profile Options", search for the
"SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
"Yes".
D) Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
E) Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
F) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.

4. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The batch job for recommendations has not been executed.
B) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
C) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
D) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
E) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

5. Which four statements are correct about hotkeys for Action Commands?

A) They can be assigned to a custom action script.
B) They allow a user to forward a service request.
C) They have default values.
D) They can all be modified.
E) They allow a user to copy a service request.
F) They allow a user to escalate a service request.

質問と回答：

質問 # 1
正解： A、B、C

質問 # 2
正解： B、C、E

質問 # 3
正解： B

質問 # 4
正解： C

質問 # 5
正解： B、C、D、F