Oracle 1Z0-465 問題集

質問 1：
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for the follow up: #120728000001
A member of your support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it."
Which two actions will allow you to identify the correct message base item if you do not know which message base you need to edit?
A. Look for the message in the receipt email body.
B. Submit an incident to customer care.
C. Run a message base report and search for the text string you want to change.
D. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
正解：C,D

質問 2：
Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.
Which two incident status types will show up in the agent's "My Inbox" report?
A. Solved
B. Unresolved
C. Updated
D. Waiting
正解：B,C
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Your customer would like you to alter the content and format of the emails that are sent to their end customers when response is sent.
Which three of your customer's requirements can be fulfilled through the use of interface configuration?
A. All emails sent must have the incident reference number at the beginning of the subject.
B. All emails sent must contain the response of the agent and not the customer's thread.
C. Receipt messages shouldn't be sent.
D. All emails sent must be in HTML format.
E. Incident messages shouldn't be sent.
正解：A,B,C

質問 4：
When an incident is opened, your customer would like to have different workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.
When designing the workflow used to complete this requirement, which three elements are necessary?
A. Entry Point
B. Load
C. Workspace
D. Set Fields
E. Decision
正解：B,C,E

質問 5：
View the exhibits.


Your manager asks you to create a report that shows every Staff Account and how many open incidents have been assigned to them. Which report definition meets this criteria?
A. Exhibit C
B. Exhibit B
C. Exhibit E
D. Exhibit D
E. Exhibit A
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 6：
You customer has added a new interface and requests that you set up three navigation sets and associate them with three profiles.
You log in with your original credentials and add the navigation sets.
When you edit the profile and select the dropdown for the new navigation set you don't see the navigation sets you just added.
Why can't you see the navigation set that should be displayed?
A. You forgot to set the permission in the navigation set for the new interface.
B. The interface was not installed correctly.
C. The profile doesn't have permission to the new interface.
D. You added the navigation set in the wrong interface.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 7：
You have created a custom widget for a customer portal page, and the widget needs to be styled based on your customer's branding guidelines.
Identify the location where the CSS file must be placed within the file structure.
A. \euf\rightnow\widgets\standard\{Widget name}\
B. \euf\assets\themes\{theme name}\widgetCss
C. \euf\development\widgets\custom\{widget name}\
D. \euf\assets\css\{widget name}\
正解：B