Oracle 1Z0-465 問題集

質問 1：
Your customer wants to implement a new business process. They have given you these requirements:
-All contacts when created will have the contacts.c$free_trial custom field set to NO (default in no
value). -All contacts will be added to organization = "Temp". -All contacts with contacts.c$free_trial = "Yes" will have an opportunity created that is assigned to
"agent 1", with a status = "Lead" and territory = EMA - United Kingdom.
Identify the three minimum rule types to be configured to meet the requirement.
A. Chat Rules
B. Task Rules
C. Incident Rule
D. Contact Rules
E. Survey Rules
F. Opportunity Rules
G. Organization Rules
正解：D,F,G
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Your customer's agent is using the Co-Browse feature with an end customer who is using a Mac.
The Co-Browse is displaying an error and will not work. What action must the agent take to allow Co-Browse to work on Mac OS?
A. Nothing, Co Browse is not supported for a Mac OS.
B. Have the customer clear their browser cache and try again.
C. Instruct the end customer to enable Java on their Mac.
D. Have the customer use the IE browser.
正解：C

質問 3：
Your customer was reviewing published answers in their knowledgebase.
They noticed that several of the answers had irrelevant answers listed in the "Answers other found helpful" section of the answer detail page.
What step is required to eliminate the individual irrelevant answers?
A. Remove the irrelevant answers from manually related answers.
B. Delete the irrelevant answers from Sibling Answers.
C. Remove the related answers widget from the Customer Portal page.
D. Block the irrelevant answers from Learned Links.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Your customer is editing a contact workspace that is the parent of a object customer. They do not see the child custom object information.
Select the three areas to check to verify that the condition is correct.
A. The profile has custom object permissions.
B. The custom object has a relationship with the parent.
C. The custom object has an associated workspace.
D. The custom object has workspace permissions.
E. The custom object was deployed.
正解：B,D,E

質問 5：
Your customer would like to run incident report with up to five years of data on incidents and activity for a given agent regardless of whether an agent has left the company.
Your customer is not sure what they need to do to keep from deleting data for agents that have left the company.
Identify which option would allow your customer to administer the staff accounts to enable the reporting abilities they require.
A. Reassign the old incidents to another staff accounts called Former Employee
B. Permanently Disabled
C. Disabled from Assignment and Report Filters
D. Do not disable, but lock the staff account
E. Disabled from Assignment
正解：E

質問 6：
After an implementation of a Chinese Knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.
A. Verify that all selections of the target answer(s) contain the search terms you're looking for.
B. Create entries for the word and its syntax in the dictionary file.
C. Update the answer keywords
D. Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.
E. Create alias and thesaurus entries with the correct target search terms.
正解：E

質問 7：
Your customer has a complex workspace that has 60 + tabs, 100 + data fields and over 200 + rules that are fired based on agent actions for their different business functions.
Your customer has told you that their workspace is painfully slow and the call center agents cannot do their work.
The customer would like to keep using a single profile for all their agents to simplify administration.
You have condensed many of the rules in the workspace into named events to try and speed things up, but on the call center agents' workstations its still just too slow.
Which three options will speed up the agents' workspace?
A. Utilize workflow to split the workspace into more than one
B. Create workspace rules to hide unused tabs when the workspace loads.
C. Utilize a single workspace per business function and assign it to the profile
D. Reduce the number of data fields on the workspace
E. Reduce the number of tabs that need to be rendered
正解：B,D,E
解説: (Topexam メンバーにのみ表示されます)