1Z0-465の無料問題集（80題）、1Z0-465認定試験参考書

Oracle 1Z0-465 問題集

試験コード：1Z0-465

試験名称：Oracle RightNow CX Cloud Service 2012 Essentials

最近更新時間：2025-09-04

問題と解答：全80問

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質問 1：
After an implementation of a Chinese Knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.
A. Verify that all selections of the target answer(s) contain the search terms you're looking for.
B. Create entries for the word and its syntax in the dictionary file.
C. Update the answer keywords
D. Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.
E. Create alias and thesaurus entries with the correct target search terms.
正解：E

質問 2：
Select the six actions that initiate the business rules engine to run its configured logic.
A. An agent edits an opportunity.
B. An agent edits contacts, incidents, organizations, or tasks.
C. A customer asks a question on the end user portal.
D. An agent creates or edits an answer.
E. The rules engine is updated.
F. A customer adds more information to their incident via the end-user pages
G. An administrator compiles the rules engine.
H. A customer updates their contact details via the end-user pages.
正解：A,B,C,D,F,H
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Your customer has asked you to enable their system and agents to capture an order number.
The order number field is a nine-digit alphanumeric field.
They would also like their end customers to enter their own order number when asking a question on the customer portal pages.
Identify three steps to establish the field.
A. Create a custom field for Answer.
B. Create a custom field for Incident.
C. Set the data type for a custom field to Menu.
D. Select the Interface Visibility Marketing & Feedback to web form check box.
E. Set the data type for a custom field to Text Field.
F. Select the Interface Visibility End User - Read/Write check box.
正解：B,E,F

質問 4：
Your customer would like you to alter the content and format of the emails that are sent to their end customers when response is sent.
Which three of your customer's requirements can be fulfilled through the use of interface configuration?
A. All emails sent must have the incident reference number at the beginning of the subject.
B. All emails sent must contain the response of the agent and not the customer's thread.
C. Receipt messages shouldn't be sent.
D. All emails sent must be in HTML format.
E. Incident messages shouldn't be sent.
正解：A,B,C

質問 5：
Your customer has asked that all of the knowledge base answers be updated with new address and contact details.
There are about 500 answers existing to date and your client informs that they will be moving again at the end of the year and do not have the man power to keep this up to date on an ongoing basis.
Your client has three interfaces for each of their lines business that will all have different information.
What do you tell your client to configure?
A. Create variable and update all answers to include it.
B. Call support and have them run a search and replace on the database.
C. Search for all answers with the address and update them.
D. Create a standard text to include the new addresses and update all the answers to include it.
正解：D

質問 6：
Select the two statements that describe reasons why you would link products to categories.
A. It allows filtering of product and category menus on incident workspaces
B. It allows filtering of product and category menus on customer portal pages
C. It allows filtered product and category lists when creating answers
D. It simplifies reporting on answers and incidents products and categories
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Your customer would like to have the default search report (Answers - Complex Expression Search Default) on their customer portal page altered with the following requirements.
-They want the New and Update tags to be displayed for only 7 days. -They want to display the Answer's score.
Identify the two options that will enable you to complete the requirements.
A. Unhide the computed score (solved) column.
B. Delete the exceptions for New and Updated.
C. Update the configuration settings of ANS_NEW_INC_DURATION and ANS_UPD_INC_DURATION.
D. Change the variables for $new and $updated.
E. Insert the score (solved count) columns.
正解：C,E
解説: (Topexam メンバーにのみ表示されます)

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Oracle RightNow CX Cloud Service 2012 Essentials 認定 1Z0-465 試験問題:

1. Your customer wants to put the information in the "answer" section of their knowledgebase article as more important than the information in the "subject" section.
What two system configuration settings can be modified to increase the value of the phrases in the "answer" versus the "subject" during a search from either customer portal of the agent desktop?

A) SRCH_ATTACH_WEIGHT
B) SRCH_SUBJECT_WEIGHT
C) SRCH_CAT_WEIGHT
D) SRCH_DESC_WEIGHT
E) SRCH_PROD_WEIGHT
F) SRCH_BODY_WEIGHT
G) SRCH_KEY_WEIGHT

2. Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.
Select the two actions that will assist in troubleshooting this issue.

A) The enable product disposition linking is not selected.
B) The incident workspace does not have a filter workspace rule assigned.
C) The Auto Build product disposition links is not selected.
D) The client has not refreshed the incident in the incident workspace.
E) Your customer's agents must log out and log back in.

3. Your customer wants to measure agent performance based on feedback from their end customers.
If you end customer provides negative feedback, their incident needs to be reopened automatically. Identify three tasks to fulfill these requirements.

A) Schedule a survey to run on a daily basis.
B) Set an incident business rule to send the survey when an incident is closed.
C) Create a report of survey responses.
D) Assign score to the survey questions and set the status field based on the values of the responses.
E) Create a new queue for unhappy customers.
F) Create a broadcast survey.
G) Create a transactional survey.

4. Your customer has asked that all incidents be "scanned" for words that may revolve around product defects and injures so that they can alert their risk management team of any possible product issues or liability. The customer accepts that 100% accuracy is not available, and accepts that they will be false positives and a margin for error.
They have provided you he following words to be "scanned":
-Mouth -Jaw -Cheek -Jowl -Chin
-Oral
-Palate
The customer requires the following:
-Match whole words only
-All valid words must be preceded with a space.
-All valid words must be spelled correctly.
-All words must be directly followed by a meta character in this list:
-, {comma}
-. {period}
-' {single quote}
-" {double quote}
-; {semi colon}
-: {colon}
-{space}
-! {exclamation point}
-? {question mark}
-& {ampersand}
You decide to use a regular expression to search for these words in all incoming emails.
^mouth [ , | . | ' | " | ; | : | | ! | ? | & ] | \ jaw [| , | . | ' | " | : | ! | &] | \ cheek [ , | ' | ; | : | | ! | ? | &] | \
jowl [ , | . | ' | ; | | !| ? | &] | \ chin$ [ , | . | ' | " | ; | | ! | ? | & ] | \ oral [ , | . | ' | " | : | | ? | & ] | \ pallate [
, | . | ' | " | : | | ! | ? | &] | \
Identify the three words that will be correctly matched to this regular expression.

A) Oral
B) Mouth
C) Chin
D) Jowl
E) Jaw
F) Palate
G) Cheek

5. Your customer's "Chat Survey Score" report contains valid records; however all of the average scores to be zero.
What two steps will correct this?

A) Change the Survey questions to a Matrix type.
B) Ensure the survey's questions are included In the "Chat Survey Score" report.
C) Change the format of the Average Score.
D) Refresh the Chat Survey report.
E) Add values to the Score field in the Survey Questions.
F) Update the Filters in the report.

質問と回答：

質問 # 1
正解： B、F

質問 # 2
正解： B、D

質問 # 3
正解： B、D、G

質問 # 4
正解： D、E、G

質問 # 5
正解： A、D