CompTIA 220-1002 問題集

質問 1：
A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1.7GHz processor. Which of the following Oss should the technician recommend to ensure the BEST performance on this computer?
A. Windows 8.1
B. Windows 10
C. Windows 7
D. Windows 8
正解：C

質問 2：
A technician is working on a virtual server migration project. The technician has already completed the SOW; however, the servers will not work without a critical network configuration that was missed in the original SOW. The technician needs to make the adjustments quickly.
Which of the following best practice processes should the technician perform NEXT?
A. Submit the changes to the change board for approval.
B. Notify the change team of the changes needed and perform the changes.
C. Document the changes and perform the work.
D. Escalate to stakeholders and obtain override approval for out-of-scope changes.
E. Obtain end-user acceptance for the proposed changes and submit a change plan for additional work.
正解：C

質問 3：
A technician is dispatched to work on a computer that belonged to a recently terminated employee. The technician determines the system is hosting illegal software.
Which of the following actions best describes the NEXT step the technician should take?
A. Reimage the computer for future use.
B. Immediately notify the local authorities or corporate security.
C. Secure the computer to establish chain of custody.
D. Back up the computer data to an IT share.
正解：B

質問 4：
A user can access the company's internal website properly, but some e-commerce websites have stopped loading and been replaced with an error message. The technician who is troubleshooting the issue tries to update the malware scanner over the network, but the automatic update fails.
However, a manual update is successful from a USB drive. No viruses are detected on the device after a full system scan. Which of the following is the MOST likely cause of the issue?
A. Rogue antivirus
B. Browser redirection
C. Hijacked email
D. Incorrect time
正解：B

質問 5：
A user installed a new company-approved application on a Windows PC. The installation required a reboot. After the reboot and logon, the system froze. A technician has been called to fix the problem.
Which of the following should the technician do FIRST?
A. Boot the PC, run msconfig, check the safe boot box under the Boot tab, and then restart
B. Boot into safe mode, and then load the ERD and restore the most recent files
C. Contact the application vendor support staff for more information
D. Log in as an administrative user and determine if the problem persists
正解：D

質問 6：
A user has reported that when a document is being edited a pop-up appears and locks the workstation. The pop-up states that federal authorities have detected illegal copyrighted material on the workstation. The technician removes the malware and creates a restore point. Which of the following should the technician perform NEXT before closing the report?
A. Restore to an earlier state and disable System Restore
B. Quarantine the workstation for possible infections
C. Contact the local computer emergency response team
D. Train the user on safe Internet browsing
正解：D

質問 7：
A user lives in a location that experiences frequent lightning storms.
Which of the following would be the LEAST expensive solution to protect the user's computer hardware?
A. An uninterruptible power supply
B. A power generator
C. Grounding
D. A surge protector
正解：C