Avaya 3301 問題集

質問 1：
A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was complete, the CCMA server was configured and tested; all Functions worked Directly. The site's network administrator's network administrator has added the CCMA server to a domain; users are now unable to log on to CCMA.
What is the overall cause of this problem and how should you correct it?
A. Domain group policies are not allowing CCMA services to run with the IUSR_SWC local account credentials. You must recreate the IUSR_SWC account as a domain account with local administrator privileges, and configure all CCMA services to run with the credentials of the dom. IUSR_SWC account.
B. Domain group policies are preventing the local IUSR_SWC account from accessing files and directories required by CCMA. You must grant the appropriate permissions for those files and directories to the local IUSR_SWC account.
C. Domain group policies have removed the local IUSR_SWC account from the local Administrators group. You must add the local IUSR_SWC account to the local Administrators group.
D. A CCMA server that is part of a workgroup cannot be joined to a domain after installation. You must reinstall the CCMA software while the server is joined to the domain.
正解：B

質問 2：
Which communication protocol is used between an Avaya Aura SIP enablement Service (SES) and the Contact Center Manager Server (CCMS)?

A. SIP
B. TLS
C. H.323
D. TCP
E. AML
正解：A

質問 3：
You are unable to access the Communication Control Toolkit (CCT) Web Administration tool. When you click on the link in Contact Center Manager Administration (CCMA), your Web browser displays the message "Internet Explorer cannot display the webpage." What should you do next to begin troubleshooting the issue?
A. Start the CCTOMCATSRV service on the CCT server.
B. Verify that the port number configured for the CCT server in CCMA is set to 8443.
C. Ensure that IIS is properly installed and configured on the CCT server.
D. Ensure that the SSL certificate issued to the CCT server is installed on the CCMA server.
正解：A

質問 4：
The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.
What should you do next to completely resolve the issue?
A. Use the windows services utility to restart the MAS Configuration manager services.
B. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
C. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.
D. Reboot the CCMS server.
正解：B

質問 5：
In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries?
A. Run ,1 "Contacts is Closed by Auto Suggestion, top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and auto suggestion keywords and responses from the report to create new e-mail auto-respect.
B. Use the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions auto-responses based on the percentage of contacts for which each auto-suggestion was selected.
C. Run a "Contact Summary" report in Historical Reporting on the CCMA server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
D. Enable "Keyword Reporting" for e-mail contacts in the "E mail" tool in Contact Center Multimedia (CCMM) Administration, then use the "Keyword Frequency" tool to determine which keywords would be used to trigger new auto-responses.
正解：B