Avaya 3305 問題集

質問 1：
A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)
A. $POM_HOME/logs/PIM_CmpDir.log* log files
B. $POM_HOME/logs/CmpDirService.out* log files
C. $POM__HOME/logs/PIM _CmpMgr.log* log files
D. $POM_.HOME/logs/CmpMgrService.out* log files
E. $POM _HOME/logs/PIM_Web.log log* files
正解：A,C

質問 2：
Which level of permission should the directory have, if the Installation DVD files of Avaya Aura Experience Portal are accessed from a shared network directory or local directory?
A. readable by root or sroot
B. readable by all Avaya service accounts
C. readable by avayavp
D. readable by all users
正解：D

質問 3：
Which two statements below about infinite campaigns are true? (Choose two)
A. Infinite Campaign is designated by Campaign Type 0.
B. Infinite Campaign terminates automatically after processing all contacts.
C. Infinite Campaign terminates only when all agents log off from the campaign.
D. To terminate an Infinite Campaign, manual intervention is required.
E. Infinite Campaign does not terminate by itself after processing all contacts.
正解：D,E

質問 4：
A customer has chosen the Avaya Aura Experience Portal (AAEP) software only offer.
What are the minimum hardware specifications for a customer supplied AAEP server machine?
A. single 2.4 GM/ Pentium 4 with hyper threading enabled, 4 GB of RAM, 100/1000 Base-T Ether controller full duplex
B. dual 1.6 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller full duplex
C. dual 1.8 GHz Pentium 4, z GB of RAM, 100/1000 Base-T Ethernet controller full duplex
D. dual 1.8 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller half duplex
正解：B

質問 5：
What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?
A. Restart the httpd service.
B. Restart the terracotta service.
C. Restart the ICR Core service.
D. Reboot the machine.
正解：D

質問 6：
You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:
org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit
How do you correct this Issue?
A. Restart Avaya Aura Experience Portal.
B. Re-install the runtimeconfig.war file.
C. Make sure the runtime support files are installed in the correct location.
D. Check that the Web License Manager (WebLM) is running. If not start WebLM.
正解：C

質問 7：
In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?
A. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
B. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
C. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
D. The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
正解：D