Avaya 3312 問題集

試験コード：3312

試験名称：Avaya Aura® Contact Center Administration Exam

最近更新時間：2026-07-08

問題と解答：全70問

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質問 1：
Refer to the exhibit.

The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to items within the launchpad through the creation of an Access Class.
If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option what would be the result of access restriction for the user assigned to that Access Class?
A. The user would not be able to access the Audit Trail from the Launchpad.
B. The user would not be able to create new administrative users.
C. The user would not be able to configure new agents.
D. The user would not be able to acquire Control Directory Numbers (CDN).
正解：B

質問 2：
A customer with Avaya Aura Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views.
Which view provides a snapshot of the latest and most up-to-date data from the AACC?
A. the Synchronization View
B. the Local View
C. the Contact Center Manager Administration View
D. the Contact Center View
正解：D

質問 3：
A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3. If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?
A. Section wait_loop
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE automotive THEN
QUEUE TO SKILLSET automotive
WAIT 2
ELSE
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_bu5y_ran_gv
WAIT 30
EXECTUTE wait_loop
B. Section wait_loop
IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_ran_gv
WAIT 30
EXECUE walt_loop
C. Section wait_loop
IF NOT QUEUED THEN
IF OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_stlll_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
D. Section wait_loop
IF QUEUED AND IF OUT OF SERVICE automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
正解：A

質問 4：
A customer with Avaya Aura Contact Center has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?
A. Delete a supervisor.
B. Create a new skillset.
C. Create an Agent to Skillset Assignment.
D. Import a list of agents from a spreadsheet.
正解：B

質問 5：
A supervisor in an Avaya Aura Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:
GIVE IVR WITH VXML TREATMENT voicexml
PARAMETERS
What is a valid input after the parameters command?
A. _c_play_and_collect
B. GIVE IVR WITH VXML TREATMENT
C. ASSIGN "please enter account number.wav"
D. Numberofdigits
E. Service URI
正解：D

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Avaya 3312 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Explain the difference between the Service Creation Environment local view and Contact Center View Describe the function of the Avaya Aura® Media Server
トピック 2	Demonstrate how to identifying blocks in Service Creation Environment for a flow application Explain the purpose of thresholds within displays and reports
トピック 3	Explain the different functions of the Contact Center Management (CCM) component Describe the difference between Call Presentation Class options
トピック 4	Describe the function of the Avaya Aura® Media Server Demonstrate knowledge of the steps involved in creation a Contact Center Management Agent
トピック 5	Demonstrate a knowledge Service Creation Environment intrinsics and expression Interpret graphical or tabular displays
トピック 6	Demonstrate knowledge of the Configuration tool for bulk loading Contact Center Data Explain the functions within the Configuration Component
トピック 7	Demonstrate how to create a script that anticipates unforeseen events and unscheduled closures Describe and implement the components of Access and Partition Management
トピック 8	Explain the functions within the Avaya Agent Desktop and Agent Browser Demonstrate knowledge of how to configure a Contact Router