Avaya 3312 問題集

質問 1：
A customer with Avaya Aura Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.
Which three tasks can be configured using this tool? (Choose three.)
A. presentation classed
B. assignments
C. threshold classes
D. script variables
E. skillsets
正解：A,C,E

質問 2：
A customer with Avaya Aura Contact Center (AACC) has written a script application.
The Problem View is showing a syntax error with the following area of script:
IF DAY OF WEEK EQUALS MONDAY..FR1DAY THEN
What is the correct syntax required for this application?
A. IF DAY OF WEEK - MONDAY FRIDAY THEN
B. IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN
C. IF DAY OF WEEK EQUAI S MON..FRI THEN
D. IF DAY OF WEEK = MONDAY..FRIDAY THEN
正解：D

質問 3：
Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?
A. Force the agent into Not Ready and select an existing After Call Work Code.
B. Force the agent to logout.
C. Force the agent to login.
D. Force the agent into Not Ready and select an existing Not Ready Reason Code.
正解：D

質問 4：
Refer to the exhibit.

The data in the exhibit are found in the Route Definition window under the Configuration component of Avaya Aura Contact Center (AACC) for a SIP-based Contact Center with an Avaya Aura Media Server.
Which statement correctly describes how the Route Number field is used?
A. The route number must be defined in global settings before it can be referenced in Route Definition.
B. The route number is used in scripting to reference a specific recording or music.
C. The route number must match a route created in the telephone system.
D. The route number must match a variable name in the Orchestration Designer.
正解：A

質問 5：
Which three statements regarding the Local View are true? (Choose three.) A customer with Avaya Aura Contact Center (AACC) wants to create a script in the Local View.
A. The Local View can be populated with Contact Center View data.
B. By default, when the Local View is initially opened it includes the same data as the Contact Center View.
C. Application Manager Data added to the Local View is automatically updated in the Contact Center View.
D. The Local View can be launched as a stand-alone option from an executable on a user's machine.
E. New applications created In the Local View may be added to the Contact Center View using the Synchronization View.
正解：A,D,E

質問 6：
A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component.
The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS).
Which two places should the supervisor look for these references? (Choose two.)
A. Historical Statistics > Parameters
B. Real Time Statistics > Skillset Statistics
C. Orchestration Designer > Scripts and Flows
D. Contact Center Management > Agent Definition
正解：D

質問 7：
When more than one agent is available to receive a call, the agent with the highest priority in the skillset will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control Directory Number (ACD/CDN) call.
Where is this parameter configured?
A. Historical Statistics > Parameters
B. Real Time Statistics > Agent Statistics
C. Skillset Definition > Call Age Preference
D. Global Setting > Agent Order Preference
正解：D