Avaya 6211 問題集

質問 1：
Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?
A. API Server
B. SIP Connector
C. Agent Desktop
D. Avaya Aura Media Server
正解：C

質問 2：
What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?
A. Call Presentation Class
B. Route Point
C. Thresholds
D. Script
正解：D

質問 3：
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)
A. The Inbound Mail Handler
B. The Outbound Message Handler
C. The Inbound Message Handler
D. The External Message Handler
E. The Rules Engine
F. Open Queue Engine
正解：C,E,F

質問 4：
When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?
A. Customized Web pages, with customized look and feel, and business logic must be created by the customer.
B. The External Web server determines the skillset andpriority assigned to the contact.
C. Customized Web pages, displays to the customer.
D. A set of sample pages is distributed with Contact Center Multimedia to provideJava Server Pages (JSP) script examples of how a Web server can access the Web services.
正解：D

質問 5：
Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?
A. Contact Center Manager Server (CCMS)
B. Avaya Agent Desktop (AAD)
C. Contact Center Manager Administration (CCMA)
D. Contact Center Multimedia (CCMM)
正解：D

質問 6：
Which Avaya Aura Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
A. Avaya Agent Desktop
B. Contact Center Manager Administration
C. Contact Center Manager Server
D. Session Initiation Protocol
正解：A

質問 7：
Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?
A. POM Template
B. Blending Template
C. Skillset Template
D. Agent Template
正解：B

質問 8：

A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?
A. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
B. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.
C. Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.
D. Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
正解：B