Avaya 7497X 問題集

質問 1：
While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?
A. Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
B. Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
C. Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
D. Check the Port Distribution and confirm if the Experience Portal channels are In-service.
正解：C

質問 2：
When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)
A. Context ID
B. Session ID
C. UCID
D. Call Ref ID
E. Call 10
正解：A,C

質問 3：
During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?
A. Choose Import Mode: Initial (run every time for synchronization)
B. Choose Import Mode: Sync (run every time for synchronization)
C. Choose Import Mode: Initial (only for Initial synchronization)
D. Choose Import Mode: (renew for renewing synchronization)
正解：B

質問 4：
A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:

What is the problem Indicated by this error message?
A. The customer web chat is connected but there is a problem with the web chat snap-in.
B. The customer web chat is rejected by the browser proxy or antivirus installed In the PC
C. The customer web chat is connected but there but no agents available In Avaya Oceana.
D. The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
正解：B

質問 5：
Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?
A. ED allows you to deploy both old and new ED workflows In the ED without any problems.
B. ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
C. The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
D. The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
正解：D

質問 6：
Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?
A. VO - "VoIP" call
B. VO - Video
C. VO - Web Voice
D. VO - 'PSTN' Voice
正解：D

質問 7：
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:

What is the current status of the Agent Workspaces?
A. READY
B. BUSY
C. CONNECTED
D. NOT_READY
正解：D