ADM-261の無料問題集（350題）、ADM-261認定試験参考書

Salesforce ADM-261 問題集

試験コード：ADM-261

試験名称：Service Cloud Administration

最近更新時間：2024-04-19

問題と解答：全350問

ADM-261 無料でデモをダウンロード：

PDF版 Demo ソフト版 Demo オンライン版 Demo

無料問題集ADM-261 資格取得

質問 1：
What solution should a consultant recommend while designing a plan to decrease a company's cost per call?
(Choose 2)
A. Use integrated voice response
B. Bypass entitlement verification
C. Use suggested Knowledgearticles
D. Increase the Call-to-Order ratio
正解：A,C

質問 2：
A client's Support Call Center has seen an increase in call volume on a newproduct line. The agents are having problems resolving issues and have been escalating to Tier 2 for support.
Which action should be taken to reduce the call volumes and escalations?
A. Configure Omni-channel to assign cases directly to Tier 2.
B. Create a dashboard to track and manage call volumes by type.
C. Create Knowledge Articles and publish internally and publicly.
D. Configure IVR routing to bypass Tier 1 for the product line.
正解：C

質問 3：
A company is planning forthe migration of an existing knowledge base into Salesforce Knowledge. Which set of factors should be considered in selecting which articles to migrate?
A. Original creation date and total number of article views
B. Last modified date and number of recent article views
C. Original creation date and average rating of articles
D. Last modified date and frequent search terms
正解：B

質問 4：
Universal Containers' support management team hasnoticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Create reports to analyze call data in orderto understand peak times and ensure adequate staffing.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Set up a Salesforce Customer Community that will allow customers to create cases online.
正解：B,D

質問 5：
Which three are characteristics of Visual Workflow? Choose 3 answers
A. Elements can be used to update fields in the database.
B. Apex code must be used to update fields inthe database.
C. Only one version of a flow can be activated at a time.
D. Elements can be used to pass data to legacy systems.
E. Apex code must be used to pass data to legacy systems.
正解：B,C,D

質問 6：
Universal Containers wants to reduce incoming support phone call volumE. What action can be taken to meetthis requirement? Choose 2 answers.
A. Implement Salesforce Knowledge on a portal.
B. Implement Salesforce Console for Service to support agents.
C. Leverage Live Agent for web-based chat.
D. Enable service contracts and entitlements.
正解：A,C

質問 7：
The Contact Center at Universal Containers wants to increase its profit margins by promoting calldeflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Knowledge Base
B. Automatic Call Distribution
C. Service Cloud Console
D. Customer Community
正解：A,D

質問 8：
Universal Container'sagent's need to be more productive when cases. Agent want to send email to customers prior to violating an SLA based on three different SLA levels using macros.
What two solutions can a consultant suggest to meet the agent's requirements?
Choose 2 answers
A. Add conditional logic to the instructions
B. Create a formula to build the macro logic around
C. Add multiple ELSE IF blocks after the IF block
D. Add a formula block to the macro
正解：B,D

一年間の無料更新サービスを提供します

君が弊社のSalesforce ADM-261をご購入になってから、我々の承諾する一年間の更新サービスが無料で得られています。弊社の専門家たちは毎日更新状態を検査していますから、この一年間、更新されたら、弊社は更新されたSalesforce ADM-261をお客様のメールアドレスにお送りいたします。だから、お客様はいつもタイムリーに更新の通知を受けることができます。我々は購入した一年間でお客様がずっと最新版のSalesforce ADM-261を持っていることを保証します。

TopExamは君にADM-261の問題集を提供して、あなたの試験への復習にヘルプを提供して、君に難しい専門知識を楽に勉強させます。TopExamは君の試験への合格を期待しています。

安全的な支払方式を利用しています

Credit Cardは今まで全世界の一番安全の支払方式です。少数の手続きの費用かかる必要がありますとはいえ、保障があります。お客様の利益を保障するために、弊社のADM-261問題集は全部Credit Cardで支払われることができます。

領収書について：社名入りの領収書が必要な場合、メールで社名に記入していただき送信してください。弊社はPDF版の領収書を提供いたします。

弊社は失敗したら全額で返金することを承諾します

我々は弊社のADM-261問題集に自信を持っていますから、試験に失敗したら返金する承諾をします。我々のSalesforce ADM-261を利用して君は試験に合格できると信じています。もし試験に失敗したら、我々は君の支払ったお金を君に全額で返して、君の試験の失敗する経済損失を減少します。

弊社のSalesforce ADM-261を利用すれば試験に合格できます

弊社のSalesforce ADM-261は専門家たちが長年の経験を通して最新のシラバスに従って研究し出した勉強資料です。弊社はADM-261問題集の質問と答えが間違いないのを保証いたします。

この問題集は過去のデータから分析して作成されて、カバー率が高くて、受験者としてのあなたを助けて時間とお金を節約して試験に合格する通過率を高めます。我々の問題集は的中率が高くて、100％の合格率を保証します。我々の高質量のSalesforce ADM-261を利用すれば、君は一回で試験に合格できます。

弊社は無料Salesforce ADM-261サンプルを提供します

お客様は問題集を購入する時、問題集の質量を心配するかもしれませんが、我々はこのことを解決するために、お客様に無料ADM-261サンプルを提供いたします。そうすると、お客様は購入する前にサンプルをダウンロードしてやってみることができます。君はこのADM-261問題集は自分に適するかどうか判断して購入を決めることができます。

ADM-261試験ツール：あなたの訓練に便利をもたらすために、あなたは自分のペースによって複数のパソコンで設置できます。

Salesforce Service Cloud Administration 認定 ADM-261 試験問題:

1. Universal Containers has scheduled a major upgrade to its Customer Community next month. The community is expected to beunavailable for approximately 8 hours. The executive team is concerned about how the upgrade and associated outage will impact customers. Which three measures should the Consultant recommend to ensure transparency during the upgrade process? Choose 3 answers

A) Send routine status updates to customers via Chatter during the upgrade.
B) Notify customers once the upgrade is completed and full services are restored.
C) Replace the default outage page with a custom page containing upgrade information.
D) Publish ongoing updates to the community knowledge base with details about the upgrade.
E) Communicate information about the upgrade to customers in advance.

2. Universal Containers has built a custom Visualforce page called "Knowledge" thatis used internally to access Classic Knowledge.
Which two steps must be taken to ensure the Visualforce page continues to work after migrating to Lightning Knowledge?
Choose 2 answers

A) Remove Apex code references to the ArticleType field.
B) Remove Apex code references to the Article RecordType field.
C) Configure the Visualforce page to use the Lightning Design System.
D) Rename the Visualforce page to "Lightning Knowledge"

3. Univeral Containers is designing a contact center that will store 20 million cases. Of those, 5 million will need to be accessed for reporting and search. Which approach will ensure best system performance? Choose 3 answers:

A) Record types
B) Tiered data strategy
C) Divisions
D) Custom search
E) Custom indexes

4. A customer has recently implemented an on-premise telephony system that is common in the industry. This customer purchased Salesforce licenses and is planning to integrate these two systems. What option should a consultant recommend?

A) Implement an on demand telephony solution provided by a vendor.
B) Use a computer telephony integration (CTI) adapter that supports its telephony system.
C) Build a custom computer telephony integration (CTI) adapter using the Toolkit.
D) Create an API integration between Salesforce and the telephony system.

5. Universal Containers allows Agents to work remotely using a company -provided laptop, but does NOT control the quality of their internet service. Agents must be able to use live agent functionality remotely.
Which two options should a Consultant recommend to ensure Agents can efficiently use this functionality?
Choose 2 answers

A) Add additional components to the Lightning console.
B) Ensure each laptop has a modern browser installed.
C) Coach users on minimizing open console tabs.
D) Allow the user to log into Live Agent from multiple browsers.

質問と回答：

質問 # 1
正解： B、C、E

質問 # 2
正解： C、D

質問 # 3
正解： B、C、E

質問 # 4
正解： B

質問 # 5
正解： B、C