Salesforce AP-209 問題集

質問 1：
Universal Containers broadly has two sets of service resources: Internal employees and contractors. They have the following requirements while assigning the Service Appointments to them:
1. Contractors will be working on maintenance work, but internal employees can also handle work if the contractor is unavailable. 2. Contractors to cover only a 40-mile radius around its office.
Which recommendation should a consultant make to meet their requirements?
A. Configure a Work Rule applied only for contractors to limit their maximum travel and another Work Rule that will attempt to prefer contractor resources
B. Configure a Service Objective applied only for contractors to limit their maximum travel and another Service Objective that will attempt to prefer contractor resources
C. Configure a Work Rule applied only for contractors to limit their maximum travel and a new Service Objective that will attempt to prefer contractor resources
D. Configure a Service Objective applied only for contractors to limit their maximum travel and a new Work Rule that will attempt to prefer contractor resources
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Green Energy Solutions performs solar panel maintenance activities on their customers' Assets and has several customers in Narnia, a remote isolated town within the Service Territory. There is only one resource covering that territory.
The dispatcher noticed that instead of grouping all of the Narnia activities for the same day, optimization is spreading these activities across the entire week, adding maintenance activities at other locations on the way to and back from Narnia.
Although when comparing in a test environment the two schedules, the way optimization is behaving today produces lower weekly total travel than when grouping all Narnia visits to the same day, Green Energy Solutions would prefer to have the resource complete all solar panel maintenance activities at Narnia on the same day, as it will help with change management and user acceptance.
Which three different configuration changes could a consultant evaluate to drive such optimization behavior?
(Choose 3 options)
A. Add another instance of the 'Minimize Travel' Service Objective to the Scheduling Policy, setting
'Exclude Home Base Travel' to be 'True'
B. Leverage the 'Extended Match Rule' to define Narnia based services using a Custom Object, and set time based coverage of that area for only one day within the week
C. Create an 'Operating Hours' record with only one day of availability within the week, and assign it as
'Visiting Hours' to any Work Order that is related to a Narnia based customer
D. Set the priority for all of Narnia customers' Service Appointments to be higher than the priority of the rest of the Appointments
E. Draw a polygon around Narnia and use the 'PolygonUtils' class to group Narnia based activities to be scheduled on the same day
正解：B,C,D
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Universal Containers would like the Service Appointment times that are displayed on the 'Dispatcher Console' to reflect the actual times a field worker starts and completes the work. That way, if they finish early, they might be able to add additional work to the new white space.
What implementation approach should the Field Service consultant recommend?
A. Create a Service Appointment action for 'Check In' for the field worker to manually update the 'Status',
'Scheduled Start' and 'Actual Start' fields. Create another Service Appointment action for 'Check Out' for the field worker to manually update the 'Status', 'Scheduled End' and 'Actual End' fields
B. Tell Universal Containers that it is not a best practice to change the 'Scheduled Start' and 'Scheduled End' fields. It would be good for Universal Containers to know what the original 'Scheduled Start' and the original 'Scheduled End' values were and compare them with the 'Actual Start' and 'Actual End' fields for reporting scheduling efficacy
C. Create two custom date/time fields to track the original scheduled times. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and 'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and 'Actual End' fields when they change the 'Status' to 'Completed'. Advise Universal Containers that there could be instances where the
'Dispatcher Console' will not update right away if the field worker is offline
D. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and
'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and
'Actual End' fields when they change the 'Status' to 'Completed'
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 4：
What two actions should a consultant recommend to ensure that junior employees are prioritized when installations are scheduled?
A. Leverage a 'Match Boolean' Work Rule to match on a custom field 'Is Junior'
B. Update the 'Skill Level' Service Objective to 'Least Qualified'
C. Assign a 'Preferred Resource' to a junior service resource when a customer has an installation job
D. Increase the resource's priority on the junior Service Resource records, and increase the 'Resource Priority' Service Objective weighting
E. Increase the installation 'Skill Level' for the senior resources, and increase the 'Skill Level Service Objective' weighting
正解：B,D
解説: (Topexam メンバーにのみ表示されます)

質問 5：
A dispatcher notices that the Service Territory schedule for the next week is full with routine maintenance appointments, while there are several urgent repair jobs still waiting to be scheduled in the appointment list.
Which three actions should the dispatcher take to schedule the urgent repair jobs?
A. Ensure that the maintenance Service Appointments are not 'Pinned' and can be rescheduled
B. Use 'Global Optimization' to optimize the territory schedule for the next week
C. Manually update the 'Assigned Resource' on each of the urgent repairs
D. Invoke 'Resource Schedule Optimization' for each Service Resource in the Service Territory
E. Check the 'Scheduling Priority' of the repair and maintenance Service Appointments
正解：A,B,E
解説: (Topexam メンバーにのみ表示されます)

質問 6：
A customer wants to assign work to Resources by postal code coverages, each Resource covering one or more postal codes. The solution must also support Scheduling and Optimization.
What should a consultant recommend to meet the customer's requirements?
A. Define each postal code as a Service Territory, assign Resources through STM (Service Territory Member) record to the Territory they need to cover
B. Use 'Match Fields', set the relevant postal code coverage on the resources level and on the Service Appointment level
C. Model each postal code as a record in a custom object, and use the 'Extended Match' Work Rule to assign the Resources to Appointments within their postal code coverage using another custom junction object
D. Model each postal code as a skill, assign the skill to the relevant Resources, and set the skill as a required skill for each Service Appointment within the postal code area
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Green Energy Solutions employs a field workforce and must ensure they have coverage to respond to emergencies, which may occur at any given time. GES' field service organization consists of several business units configured as Service Territories, of which a resource may support simultaneously.
Resources do not work in more than a single timezone at a given time, however, GES is looking for a solution to allow their resources to be available for emergency work in the off-hours, in all the territories that they may support.
Which solution should a consultant recommend?
A. Create a shift for the Service Resource without a specified Service Territory, set the time slot type to
'Designated' and verify that the shift is contained in the Primary Territory membership dates
B. Service Resources cannot be assigned to more than one Service Territory
C. Create a shift for each Service Territory the Service Resource may belong to, set the time slot type to
'Designated' to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
D. Create a shift for the Service Resource without a specified Service Territory, use recordset filter criteria to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
正解：A
解説: (Topexam メンバーにのみ表示されます)