Salesforce ARC-801 問題集

質問 1：
Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contactrecords. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.
What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?
A. Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.
B. It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need todemo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.
C. Send test emails from Marketing CloudAccount Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.
D. Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing infrom various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements.
Which recommendation should the Solution Architect make to meet this requirement?
A. Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.
B. Push the data into Salesforce and implement an archival strategy.
C. Write custom Apex code to retrieve the data in real time from external systems.
D. Re-architect the implementation using Salesforce Connect and external objects.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 3：
What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that projectstakeholders are aligned with the project team on deliverables?
A. Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.
B. Define and document the business value map with project stakeholders to capture the value provided by the implementation.
C. Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
D. Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users. The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?
A. Assess the level of data quality and test new features with a pilot before enabling for all users.
B. Assess the level of technical debt and test new features with the Product team in a Developer sandbox.
C. Assess the level of data quality and test new features with a subset of users in production before enabling all users.
D. Assess the level of technical debt and test new featuresin a sandbox before enabling in production.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 5：
During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out tosupport UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers
A. Ensure development, training, and production environments are in place.
B. Give usersa way to raise support tickets for new features they do not understand.
C. Give users the ability to opt-out of any new feature they dislike.
D. Fully document all customizations added to the system.
E. Communicate and train users on new features.
正解：A,D,E
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers haveopened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season.
Based on that criteria, which solution should the Solution Architect recommend to UC?
A. Set up scheduled flows to handleemail sending and tracking.
B. Recommend Marketing Cloud Personalization.
C. Recommend Marketing Cloud Account Engagement.
D. Develop a custom solution using scheduled Apex to send emails.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teamsshare certain contacts, in which two ways should a Solution Architect ensure optimal performance?
Choose 2 answers
A. Set the Contact object to PublicRead Only so that the sharing rules do not bog down performance for sharing.
B. Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.
C. For each Account, assign Sales Contacts to the Sales team andall the rest to a Customer Service representative assigned to the Account.
D. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.
正解：C,D
解説: (Topexam メンバーにのみ表示されます)

質問 8：
AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact?
Choose 3 answers
A. Migrate all historical payment methods from the homegrown system.
B. Provide training and enablement for end users and admins prior to go live.
C. Utilize the standard user adoption reports and dashboards to track invoice data.
D. Create a release and change management process to incorporate feedback and fix issues.
E. Compare invoices as produced in both systems to ensure customer invokes are as expected.
正解：A,B,E
解説: (Topexam メンバーにのみ表示されます)

質問 9：
A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?
A. Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
B. Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
C. Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
D. Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
正解：C
解説: (Topexam メンバーにのみ表示されます)