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Salesforce B2C-Solution-Architect 問題集

試験コード：B2C-Solution-Architect

試験名称：Salesforce Certified B2C Solution Architect

最近更新時間：2025-06-13

問題と解答：全154問

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質問 1：
A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce - Service Cloud Connector for this implementation.
Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3 answers
A. The Service Cloud Connector only supports contacts as a customer model.
B. B2C Commerce needs to be registered as a remote site.
C. Service agents need a corresponding storefront login mapped to their Service Cloud user record.
D. Guests or anonymous storefront shoppers are not supported in this scenario.
E. The Service Cloud Connector only supports Person Accounts as a customer model.
正解：C,D,E
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Northern Trail Outfitters (NTO) hosts a customer care portal using Service Cloud. The portal uses Marketing Cloud for customer interaction for a number of use cases, including customer sign-up and updates on togged cases. NTO has decided that the connectors provided by Salesforce are not flexible enough for their needs, so they would like to explore a programmatic approach for doing so.
Which two considerations should a Solution Architect point out to NTO as it moves forward to integrate the Service Cloud portal with Marketing Cloud for customer interaction? Choose 2 answers
A. The Marketing REST API uses XML request and response bodies and resource endpoints to support multi-channel use.
B. NTO can use Marketing Cloud REST API for integrating with Service Cloud.
C. The Marketing REST API calls are asynchronous, with timeout values of 120 for non-tracking operations and 300 seconds for tracking and data retrieve operations.
D. NTO can use Marketing Cloud SOAP API for integrating with Service Cloud.
正解：B,D
解説: (Topexam メンバーにのみ表示されます)

質問 3：
A US-based pet superstore wants to build a stronger relationship with their customers by offering an ominichannel, seamless experience at each customer interaction. Currently, they have over 1,500 stores, and numerous pet websites, services, and applications that are siloed, which is a major functional pain point.
Recently, they purchased Service Cloud and B2C Commerce and want to integrate their systems as part of their digital transformation.
Which design and approach should a Solution Architect recommend for a robust and scalable multi-cloud integration?
A. Build multiple point-to-point application integrations connecting the multi-cloud and on-premises applications using SOA (Service-Oriented Architecture) and SOAP web services.
B. Implement an integration solution using an outbound messaging design pattern and Salesforce Connect as the integration approach, to connect the multiple clouds and on-premises applications.
C. Build an application network by adopting an API-led connectivity approach that packages underlying connectivity and orchestration services as easily discoverable and reusable API building blocks.
D. Implement a custom integration solution using lightweight middleware tools like Jitterbit or Talend.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 4：
A customer is using B2C Commerce, Marketing Cloud, Service Cloud, and Experience Cloud. They would like to leverage Salesforce CMS to create common content that can be leveraged across customer touchpoints.
Which two products can leverage Salesforce content without custom integration?
Choose 2 answers
A. B2C Commerce
B. Experience Cloud
C. Service Cloud
D. Marketing Cloud
正解：A,B
解説: (Topexam メンバーにのみ表示されます)

質問 5：
An organization has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically be routed to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers
A. Queues
B. Assignment Rules
C. Auto Response Rules
D. Support Processes
正解：A,B
解説: (Topexam メンバーにのみ表示されます)

質問 6：
An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?
A. Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.
B. Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.
C. Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
D. Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
正解：C

質問 7：
A Solution Architect is working on a project that will use Service Cloud and Marketing Cloud. The company is concerned about its service agents' productivity, since they will sometimes also require access to Marketing Cloud. The company wants the Solution Architect to implement a solution that lets agents authenticate and access all systems with the least possible clicks. The company wants agents to confirm their identity using multi-factor authentication (MFA) upon logging in to either system.
Which three activities does the Solution Architect need to complete in order to meet the company's requirements?
Choose 3 answers
A. Enable Active Directory Federation Services (ADFS) and Salesforce Event Monitoring on the identity provider (IDP).
B. Enable SSO on both Service Cloud and Marketing Cloud.
C. Configure Marketing Cloud Connect,
D. Define which system is acting as an identity provider (IDP).
E. Enable MFA on the identity provider (IDP).
正解：B,D,E
解説: (Topexam メンバーにのみ表示されます)

質問 8：
A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.
What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly?
Choose 2 answers
A. The ShippingMethods data extension is missing the label and description field for the corresponding locale.
B. The subscriber in Marketing Cloud does not have a preferred locale set.
C. The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.
D. The locale is not set correctly in the body of the email template.
正解：A,C
解説: (Topexam メンバーにのみ表示されます)

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Salesforce B2C-Solution-Architect 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Discovery and Customer Success: This topic equips solution architects to master customer engagement by planning agendas, gathering and documenting requirements, and crafting designs tailored to scenarios. It emphasizes product selection based on Salesforce's capabilities and validates B2C architecture by addressing systems of record, key objects, and risks. Additionally, the topic enhances skills to recommend implementation approaches, articulate relative effort, and manage dev-ops lifecycles in multi-cloud environments to meet change management objectives.
トピック 2	Data Models and Management: The focus here is on articulating Commerce object relationships, integrating systems for prioritized business objectives, and employing Salesforce privacy management features. Solution architects also gain the expertise to extend standard data models for high-volume processing, navigate system limitations, and implement best practices for data migration strategies using Salesforce tools.
トピック 3	Integration: This topic prepares solution architects to design multi-cloud integrations, recognizing OOTB features, system constraints, and the need for custom solutions. It delves into recommending integration patterns suited to data volumes, latency, and compliance requirements, while demonstrating secure methods to connect Service Cloud, B2C Commerce, and Marketing Cloud environments using APIs and protocols.
トピック 4	Functional Capabilities and Business Value: Solution architects gain expertise in aligning Salesforce B2C products to customer requirements, showcasing seamless consumer journeys across marketing, purchasing, servicing, and loyalty. This topic further demonstrates optimizing post-purchase experiences in multi-cloud solutions, delivering outstanding customer satisfaction by leveraging Salesforce's integrated capabilities.

参照：https://trailhead.salesforce.com/help?article=Salesforce-Certified-B2C-Solution-Architect-Exam-Guide

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