B2C-Solution-Architectの無料問題集（154題）、B2C-Solution-Architect認定試験参考書

Salesforce B2C-Solution-Architect 問題集

試験コード：B2C-Solution-Architect

試験名称：Salesforce Certified B2C Solution Architect

最近更新時間：2025-09-16

問題と解答：全154問

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質問 1：
A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.
What is an example artifact that can be used to ensure the company understands the systems involved in the solution'
A. Journey map
B. Reference architecture
C. Storefront wireframes
D. Product backlog
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 2：
A customer is using B2C Commerce, Marketing Cloud, Service Cloud, and Experience Cloud. They would like to leverage Salesforce CMS to create common content that can be leveraged across customer touchpoints.
Which two products can leverage Salesforce content without custom integration?
Choose 2 answers
A. B2C Commerce
B. Experience Cloud
C. Service Cloud
D. Marketing Cloud
正解：A,B
解説: (Topexam メンバーにのみ表示されます)

質問 3：
An ecommerce company has one Primary Instance Group with three instances and one Secondary Instance Group with five sandboxes.
They are expanding and adding people in multiple locations to manage the storefront. They would like additional sandboxes to support their expansion efforts into new markets with new templates, scripts, and controllers.
Which approach should a Solution Architect recommend?
A. Add a new realm for each new market to get additional sandboxes for each realm.
B. Add new sandboxes to the Secondary Instance Group for the current realm.
C. Add a Tertiary Instance Group to add sandboxes to the existing realm.
D. Add new instances to the Primary Instance Group for new sandboxes in each realm.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Universal Containers is about to expand from their existing product efforts around watches into creating smart watches. These watches are intended to integrate with the users smart phone but also gather and collect health data from the watch and the phone. Universal Containers has never had to manage or work with health related data and are concerned about how to go further while still keeping their users trust.
What is a next step a Solution Architect should suggest to provide UC the kind of understanding they are looking for"?
Choose 1 answers
A. Does the team need front-end development capabilities?
B. Run a Consequence Scanning Workshop to understand the impact of the work
C. Run a Journey Mapping Workshop to understand the users' interactions with the system
D. Speak with a Legal Expert in regards to HIPPA and PHI Data
E. Run a Requirements Gathering Workshop to start creating the build requirements
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 5：
A company wants to implement B2C Commerce and Service Cloud, and then connect the systems with its existing instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems' Choose 2 answers
A. Use Service Cloud as system of record for customer data and consent preferences across all channels.
B. Migrate the existing Marketing Cloud data into B2C Commerce and set the subscriber key as the Customer ID.
C. Get in touch with the Marketing Cloud Professional Services to perform a subscriber key migration.
D. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.
正解：A,D
解説: (Topexam メンバーにのみ表示されます)

質問 6：
A company has 2,000 customers and currently services them using a call center and spreadsheets. Because of the lack of systems there is no ability to track how successful agents are. In addition, their ordering system cannot be easily accessed by service agents costing valuable time and hurting customer satisfaction.
What are two reasons a connected B2C Solution can add value to the company?
Choose 2 answers
A. Allows agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials
B. Allows agents to more easily access customer data to better support customers when they call in
C. Provides a better interface for agents using Service Cloud and B2C Commerce with Heroku
D. Increases spend ROI as fewer service agents will be needed, which can allow for more sales agents
正解：A,B
解説: (Topexam メンバーにのみ表示されます)

質問 7：
An organization has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically be routed to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers
A. Queues
B. Assignment Rules
C. Auto Response Rules
D. Support Processes
正解：A,B
解説: (Topexam メンバーにのみ表示されます)

質問 8：
A company plans to migrate their existing storefront to B2C Commerce as they face a number of performance and scalability issues. They use a custom-built marketing tool for customer engagement that is tightly coupled with the legacy storefront. s The storefront has roughly 200,000 subscribers in total, 10,000 visitors per day, and an average of 1,000 emails that are sent out every day. They expect a large number of subscribers to use their mobile devices to visit the storefront and place orders. f What recommendations should a Solution Architect make to re-architect this solution based on the specified requirements?
A. Build the storefront using B2C Commerce SiteGenesis architecture and adopt Pardot for customer engagement.
B. Build the storefront using a headless commerce architecture and adopt Pardot for customer engagement.
C. Modify the frontend for the existing legacy storefront to be mobile responsive. Decouple the custom- built marketing tool so it is no longer tightly tied to the storefront.
D. Build the storefront using the Storefront Reference Architecture (SFRA) and adopt Marketing Cloud for customer engagement.
正解：D
解説: (Topexam メンバーにのみ表示されます)

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Salesforce B2C-Solution-Architect 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Discovery and Customer Success: This topic equips solution architects to master customer engagement by planning agendas, gathering and documenting requirements, and crafting designs tailored to scenarios. It emphasizes product selection based on Salesforce's capabilities and validates B2C architecture by addressing systems of record, key objects, and risks. Additionally, the topic enhances skills to recommend implementation approaches, articulate relative effort, and manage dev-ops lifecycles in multi-cloud environments to meet change management objectives.
トピック 2	Data Models and Management: The focus here is on articulating Commerce object relationships, integrating systems for prioritized business objectives, and employing Salesforce privacy management features. Solution architects also gain the expertise to extend standard data models for high-volume processing, navigate system limitations, and implement best practices for data migration strategies using Salesforce tools.
トピック 3	Integration: This topic prepares solution architects to design multi-cloud integrations, recognizing OOTB features, system constraints, and the need for custom solutions. It delves into recommending integration patterns suited to data volumes, latency, and compliance requirements, while demonstrating secure methods to connect Service Cloud, B2C Commerce, and Marketing Cloud environments using APIs and protocols.
トピック 4	Functional Capabilities and Business Value: Solution architects gain expertise in aligning Salesforce B2C products to customer requirements, showcasing seamless consumer journeys across marketing, purchasing, servicing, and loyalty. This topic further demonstrates optimizing post-purchase experiences in multi-cloud solutions, delivering outstanding customer satisfaction by leveraging Salesforce's integrated capabilities.
トピック 5	Architecture Design: This section empowers solution architects to illustrate interactions between Salesforce products and third-party systems for commerce journeys. It emphasizes analyzing processes to propose value-driven customer experiences, recommending multi-cloud strategies for personalized solutions, and addressing data security and residency requirements with impact-conscious implementation plans.

参照：https://trailheadacademy.salesforce.com/certificate/exam-b2c-solution-architect---Arch-302

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