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Salesforce B2C-Solution-Architect 問題集

試験コード：B2C-Solution-Architect

試験名称：Salesforce Certified B2C Solution Architect

最近更新時間：2025-07-03

問題と解答：全154問

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質問 1：
A company, currently using B2C Commerce and Service Cloud, has recently purchased and integrated Salesforce Order Management into its order flow. One of the first projects the company would like to complete is to allow its customers to purchase online and pick up their order in the store.
What flow should a Solution Architect suggest to facilitate this request'
A. B2C Commerce exports the order to Service Cloud. Service Cloud passes the order information to Salesforce Order Management. Once the order is picked up by the customer, Salesforce Order Management updates the final status in Service Cloud.
B. B2C Commerce exports the order to Service Cloud and Salesforce Order Management at the same time.Once the order is picked up by the customer, Service Cloud sends the final status to Salesforce Order Management and B2C Commerce.
C. B2C Commerce exports the order to Salesforce Order Management. Salesforce Order Management passes the order information to Service Cloud. Once the order is picked up by the customer, Service Cloud sends the final status to B2C Commerce.
D. B2C Commerce exports the order to Salesforce Order Management. Salesforce Order Management passes the order information to Service Cloud. Once the order is picked up by the customer, Service Cloud updates the final status in Salesforce Order Management.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 2：
A single-brand client is implementing a Salesforce multi-cloud solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. They have licenses for over 100 Service Cloud sandboxes, one B2C Commerce realm with on-demand sandboxes, and three Marketing Cloud production business units. The client wants to understand the environment, development, and automation deployment strategy for the implementation.
Which two recommendations should a Solution Architect make in the discovery session?
Choose 2 answers
A. Use Marketing Cloud business units as testing environments
B. Use a Service Cloud partial copy sandbox to provide better performance than a developer pro sandbox as well as a normal sandbox
C. Run load testing in B2C Commerce pre-launch against the production instance connected to a full copy sandbox in Service Cloud
D. Use a single Marketing Cloud instance to connect to multiple Service Cloud environments using Marketing Cloud Connect for each business unit
正解：C,D
解説: (Topexam メンバーにのみ表示されます)

質問 3：
A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
Choose 2 answers
A. Customer 360 Data Manager
B. Duplicate Matching Rules
C. Lightning Data Services
D. Third-party application or AppExchange tool
正解：A,B
解説: (Topexam メンバーにのみ表示されます)

質問 4：
A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers
A. Ability to de-duplicate and create a single customer identity.
B. Ability to have a customer leave a journey when they have an escalated case.
C. Ability to create a B2C storefront using Digital Experiences.
D. Ability to allow the agent to see purchase history to support case management
正解：B,D
解説: (Topexam メンバーにのみ表示されます)

質問 5：
A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.
Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?
Choose 2 answers
A. Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.
B. Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.
C. Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.
D. Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.
正解：A,D
解説: (Topexam メンバーにのみ表示されます)

質問 6：
A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
A. Customer Data Platform
B. Duplicate Matching Rules
C. Lightning Data Services
D. Enable Contact to Multiple Accounts
正解：B,D
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Northern Trail Outfitters (NTO) is at the beginning of an implementation of B2C Commerce and is now discussing the communication flow. They are designing the flows between systems to send password resets via email when a new account is created in B2C Commerce or the email address is updated.
Considering NTO also uses Service Cloud and Marketing Cloud, which feature should a Solution Architect suggest to optimize the end-customer experience while also ensuring that tracking is visible to service agents?
A. Commerce Cloud Email Service
B. Marketing Cloud Journey Event
C. Marketing Cloud Triggered Send
D. Service Cloud Email Service
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 8：
Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages-such as password reset and order confirmations-to go through Marketing Cloud rather than B2C Commerce.
Which three actions should a Solution Architect recommend to enable this functionality?
Choose 3 answers
A. Configure an API event in Process Builder along with an Email Activity with a transactional send classification.
B. Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud.
C. Implement a server-side API callout in B2C Commerce for each of the required emails.
D. Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails.
E. Implement a client-side API callout in B2C Commerce for each of the required emails.
正解：B,C,D
解説: (Topexam メンバーにのみ表示されます)

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Salesforce B2C-Solution-Architect 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Discovery and Customer Success: This topic equips solution architects to master customer engagement by planning agendas, gathering and documenting requirements, and crafting designs tailored to scenarios. It emphasizes product selection based on Salesforce's capabilities and validates B2C architecture by addressing systems of record, key objects, and risks. Additionally, the topic enhances skills to recommend implementation approaches, articulate relative effort, and manage dev-ops lifecycles in multi-cloud environments to meet change management objectives.
トピック 2	Data Models and Management: The focus here is on articulating Commerce object relationships, integrating systems for prioritized business objectives, and employing Salesforce privacy management features. Solution architects also gain the expertise to extend standard data models for high-volume processing, navigate system limitations, and implement best practices for data migration strategies using Salesforce tools.
トピック 3	Integration: This topic prepares solution architects to design multi-cloud integrations, recognizing OOTB features, system constraints, and the need for custom solutions. It delves into recommending integration patterns suited to data volumes, latency, and compliance requirements, while demonstrating secure methods to connect Service Cloud, B2C Commerce, and Marketing Cloud environments using APIs and protocols.
トピック 4	Functional Capabilities and Business Value: Solution architects gain expertise in aligning Salesforce B2C products to customer requirements, showcasing seamless consumer journeys across marketing, purchasing, servicing, and loyalty. This topic further demonstrates optimizing post-purchase experiences in multi-cloud solutions, delivering outstanding customer satisfaction by leveraging Salesforce's integrated capabilities.

参照：https://trailhead.salesforce.com/help?article=Salesforce-Certified-B2C-Solution-Architect-Exam-Guide

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