Salesforce CRT-402 問題集

質問 1：
An app builder wants to add the option to 'Send New Email' from Leads, Contacts and Accounts for users on mobile.
What is the benefit of using global actions to accomplish this?
A. Salesforce Lightning Component Library houses existing global actions prebuild for use.
B. The global action's layout automatically clones the default page layout.
C. Global actions are record-specific and are available when searching that particular
D. Global actions can be accessed anywhere actions are pages, feed and Chatter groups,
正解：D

質問 2：
Cloud Kicks wants to display 10 key fields at once in a separate section at the top of opportunity records on the desktop.
Which componentshould an app builder add to the record page to enable this functionality?
A. Highlights Panel
B. Path
C. Accordion
D. Custom Lightning Web Component
正解：A

質問 3：
Cloud Kicks works on an annual subscription model. When a sale rep marks an opportunity as closed won, a new opportunity should automatically be created for the renewal. The contracts team works outside of salesforce but also needs to be notifiedabout closed deals in order to initial the contract process with the customer.
Which automation solution would meet these requirements?
A. Validation Rule
B. Record-triggered flow
C. Outbound Message
D. Approval Process
正解：C

質問 4：
Universal Containers wants to streamline its data capture process by linking fields together. They wish to do this sothat the available value on dependents fields are driven by value selected on controlling fields. Which consideration supports the stated requirements? Choose 3 answers
A. Checkbox fields can be controlling fields but not dependent fields
B. The import wizard only allows value to be imported into a dependent picklist if theymatch the appropriate controlling field
C. Multi select picklist can be dependent picklist but not controlling fields
D. Standard and custom picklist fields can be dependent fields.
E. Custom picklist field can be either controlling or dependent field
正解：A,C,E

質問 5：
A sales manager at Cloud Kicks wants the team to spend more time in the field and less time manually entering the information found on the business cards they collect.
What should an app builder do to help achieve this goal without sacrificing data quality?
A. Post daily to the Chatter feed any relevant fields that need to be populated.
B. Use Flow to create a data entrywizard to automate data entry.
C. Research and evaluate data enrichment products on the AppExchange to automate data entry.
D. Use a combination of workflow rules and formula fields to populate key fields for the sales user.
正解：C

質問 6：
Cloud Kicks has three types of customer support processes: Platinum, Diamond, and Bronze. The app builder created separate record types for each process on the Case object. The customer support team should be unable to create new cases with the Bronze record type.
How should this requirement be met?
A. Create permission set group for Case that includes Platinum and Diamond record types.
B. Update the organization-wide defaults to private for Case.
C. Make the record type hidden to supportusers; update sharing roles to private.
D. Update the support team profile to remove the Bronze record type.
正解：A