Salesforce Certified-Business-Analyst 問題集

質問 1：
Cloud Kicks Is conducting sprint planning for an Experience Cloud user portal project. The focus for this sprint Is on the minimum viable product.
Which requirement should the business analyst prioritize?
A. Items that are crucial to the business
B. Items chat are user-friendly features
C. Items requested by the majority of users
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 2：
The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.
What should the BA evaluate to understand the understand the risk level of the user stories?
A. Scope, resource, and documentation impact
B. Team, budget, and timeline impact
C. Technical, operational, and regulatory impact
正解：A

質問 3：
The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?
A. Include who, What, and why
B. Include the V2MOM structure
C. Include technical details
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?
A. Ask questions and document the answers, make suggestions based on previous project success, and provide a meeting agenda period to each session>
B. Ask each project team member to complete a survey, create a project plan, and delegate roles and responsibilities to stakeholders.
C. Outline previous project experience, record and take notes for every meeting, and limit communication to weekly updates.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 5：
During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point of view on field names.
What should the business analyst do to help Influence the team and accurately capture the requirements?
A. Ask the executive sponsor to make the final field name decisions.
B. Allow the development team to make the final field name decisions.
C. Find a middle ground where both stakeholders are satisfied with the field names.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation.
What should the BA do in the first discovery meeting with stakeholders?
A. Collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision.
B. Discuss and document specific pain points in existing processes to inform future project requirements.
C. Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 7：
The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement.
The BA plans to present ideas for a future state return handling process to the larger project team.
What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?
A. A story using personas to illustrate potential solutions
B. Detailed technical documentation with annotations
C. A prototype for a specific business outcome
正解：A

質問 8：
In which of the following app markets CANT the Salesforce App be found?
A. App Store
B. Google Play
C. AppExchange
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 9：
A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.'' Which acceptance criteria is most appropriate for this user story?
A. Able to monitor the sales team's performance
B. Able to click the Run button on sales reports
C. Able to view the sales team's reports
正解：A