Salesforce Certified-Business-Analyst 問題集

質問 1：
Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the existing process. The BA is having difficulty documenting the process because there is disagreement among the stakeholders about the steps that are being followed.
Which recommendation should the BA make to help the stakeholders reach agreement about the process?
A. Refer to the Responsible, Accountable, Consulted, informed (RACI) chart to determine who is accountable.
B. Brainstorm ideas to make the process more efficient.
C. Focus on the inputs and outcomes of the current process
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 2：
After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.
What is a possible reason why the test cases failed?
A. Missing test result details
B. Missing test script details
C. Missing test org access details
正解：B

質問 3：
A business analyst (BA) is preparing for user acceptance testing for case management scenarios in Service Cloud.
What should the BA do to help prevent gaps from being discovered after go live?
A. Write test scripts that reflect real life and cover the requirements.
B. Focus more on happy path testing and less on edge case testing.
C. Streamline testing by limiting the number of testers involved.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 4：
When customers have had an issue making an online purchase on the Northern Trail Outfitters (NTO) website, they submitted feedback about the quality of the service provided by the support team. MTO has listened to its customers and wants to make improvements.
How should the business analyst guide the conversation with stakeholders to identify meaningful process improvements?
A. Facilitate workshops with stakeholders to understand priorities.
B. Analyze CSAT numbers with stakeholders to identify major pain points.
C. Review support team feedback survey results with stakeholders.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 5：
During a workshop to understand Universal Containers' current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale.
What should the business analyst do to gain consensus on the current opportunity process?
A. Open the production org, navigate to Sales Processes in Setup, and review the opportunity stages.
B. Postpone the discussion and email the sales team leadership to clarify the opportunity stages.
C. Create a Process Map detailing opportunity stages, then schedule a meeting with the sales teams for review.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each other's changes.
What should JC use to prevent this from happening in the future?
A. Change set deployments
B. Version control system
C. Code review sessions
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 7：
The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story.
During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?
A. Draft a list of test cases and scripts and choose "Run flow as another user'' to debug the flow as a sales team user to identify and fix bugs.
B. Collaborate with the admin and a power user to test the flow for scalability, robustness, and maintainability in a sandbox.
C. Choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, and scripts that match real-world scenarios.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 8：
Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team.
What should the business analyst do next?
A. Ask the team to commit to the work for the next sprint.
B. Ask the team to reprioritize the backlog and work on the item at the top.
C. Ask the team to pivot and complete the work immediately.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 9：
The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to include new stages in addition to multiple custom fields.
The business analyst is starting to construct user stories to support the new process.
What should each user story include?
A. Who, what, and why
B. Value, purpose, and need
C. Who, where, and how
正解：A
解説: (Topexam メンバーにのみ表示されます)