HD0-200の無料問題集（114題）、HD0-200認定試験参考書

HDI HD0-200 問題集

試験コード：HD0-200

試験名称：HDI Qualified Help Desk Senior Analyst

最近更新時間：2024-04-15

問題と解答：全114問

HD0-200 無料でデモをダウンロード：

PDF版 Demo ソフト版 Demo オンライン版 Demo

無料問題集HD0-200 資格取得

質問 1：
What is used to set customer expectations? (Choose 1)
A. Work flow procedures.
B. Standard operating procedures.
C. Root cause processes.
D. Service level agreements.
正解：D

質問 2：
What are three considerations to bear in mind when setting up a service continuity site?
(Choose three)
A. Storage/space capacities.
B. Computer telephony integration (CTI).
C. Cost implications.
D. Location.
正解：A,C,D

質問 3：
A help desk analyst notices multiple PCs in a department with the same application software. However the analyst knows only one copy of the software has been purchased for the department. What is the first thing the analyst should do? (Choose 1)
A. Notify the department that they are using illegal software.
B. Notify the software vendor's local office.
C. Notify their manager of the suspected violation.
D. Notify FAST (Federation Against Software Theft).
正解：C

質問 4：
What is a common method used to analyse measurements? (Choose 1)
A. Root cause analysis.
B. Current state assessment.
C. Trend analysis.
D. Service level agreements.
正解：C

質問 5：
What are two commonly used problem identification methods for extracting information from customers? (Choose 2)
A. Root cause discussions.
B. Logical analysis.
C. Unstructured information gathering.
D. Structured information gathering.
正解：C,D

質問 6：
You are speaking to a customer who has an incident that requires you to perform further research before you can apply a resolution. You document the situation and the impact.
What is the best action to take next? (Choose 1)
A. Ask your team colleagues to concentrate on this problem with you.
B. Develop a multi-functional team to address the situation.
C. Close the call.
D. Explain to the customer what will happen next.
正解：D

質問 7：
What is the best description of a help desk technology infrastructure? (Choose 1)
A. The combination of services, technology, processes and practices that culminate in a help desk's mission statement, and that act as the basis for creating SLAs.
B. The basic architecture of a help desk and its systems that determine how it functions.
C. The management structure of information flow, processes, and systems that are controlled by the help desk.
D. The technology resulting from a broad field of computer development, on which the help desk bases its decisions for process change.
正解：B

質問 8：
Which are two characteristics of active listeners? (Choose two)
A. They demonstrate sympathy.
B. They avoid using verbal attends.
C. They use the customer's name.
D. They listen for, and recognise, emotion words.
正解：C,D

質問 9：
The question, "Has this ever worked before?" is an example of which step in the problem solving process? (Choose 1)
A. Identify possible causes of the problem.
B. Identify customer assumptions.
C. Validate the problem statement.
D. Prioritise possible causes of the problem.
正解：A

弊社は無料HDI HD0-200サンプルを提供します

お客様は問題集を購入する時、問題集の質量を心配するかもしれませんが、我々はこのことを解決するために、お客様に無料HD0-200サンプルを提供いたします。そうすると、お客様は購入する前にサンプルをダウンロードしてやってみることができます。君はこのHD0-200問題集は自分に適するかどうか判断して購入を決めることができます。

HD0-200試験ツール：あなたの訓練に便利をもたらすために、あなたは自分のペースによって複数のパソコンで設置できます。

安全的な支払方式を利用しています

Credit Cardは今まで全世界の一番安全の支払方式です。少数の手続きの費用かかる必要がありますとはいえ、保障があります。お客様の利益を保障するために、弊社のHD0-200問題集は全部Credit Cardで支払われることができます。

領収書について：社名入りの領収書が必要な場合、メールで社名に記入していただき送信してください。弊社はPDF版の領収書を提供いたします。

一年間の無料更新サービスを提供します

君が弊社のHDI HD0-200をご購入になってから、我々の承諾する一年間の更新サービスが無料で得られています。弊社の専門家たちは毎日更新状態を検査していますから、この一年間、更新されたら、弊社は更新されたHDI HD0-200をお客様のメールアドレスにお送りいたします。だから、お客様はいつもタイムリーに更新の通知を受けることができます。我々は購入した一年間でお客様がずっと最新版のHDI HD0-200を持っていることを保証します。

TopExamは君にHD0-200の問題集を提供して、あなたの試験への復習にヘルプを提供して、君に難しい専門知識を楽に勉強させます。TopExamは君の試験への合格を期待しています。

弊社は失敗したら全額で返金することを承諾します

我々は弊社のHD0-200問題集に自信を持っていますから、試験に失敗したら返金する承諾をします。我々のHDI HD0-200を利用して君は試験に合格できると信じています。もし試験に失敗したら、我々は君の支払ったお金を君に全額で返して、君の試験の失敗する経済損失を減少します。

弊社のHDI HD0-200を利用すれば試験に合格できます

弊社のHDI HD0-200は専門家たちが長年の経験を通して最新のシラバスに従って研究し出した勉強資料です。弊社はHD0-200問題集の質問と答えが間違いないのを保証いたします。

この問題集は過去のデータから分析して作成されて、カバー率が高くて、受験者としてのあなたを助けて時間とお金を節約して試験に合格する通過率を高めます。我々の問題集は的中率が高くて、100％の合格率を保証します。我々の高質量のHDI HD0-200を利用すれば、君は一回で試験に合格できます。

HDI Qualified Help Desk Senior Analyst 認定 HD0-200 試験問題:

1. What is a principle of structured information gathering? (Choose 1)

A) Asking questions in a practiced manner.
B) Asking questions using a logical, methodical approach.
C) Asking questions in a free-form manner.
D) Asking questions in a predetermined sequence.

2. What is the best description of multi-tasking? (Choose 1)

A) Completing one job before starting the next one.
B) Delegating all responsibility along with all tasks.
C) Starting tasks and handing them to subordinates to complete.
D) Being capable of handling a variety of problems at the same time.

3. Why is it important to measure the abandonment rate against the average speed to answer metric? (Choose 1)

A) The shorter the ASA, the higher the probability customers will solve their own problems.
B) The longer the ASA, the higher the abandonment rate.
C) The shorter the ASA, the higher the abandonment rate.
D) The longer the ASA, the higher the probability customers will solve their own problems.

4. You are a help desk analyst and you are having difficulty understanding a customer from another country. What is the best action for you to take? (Choose 1)

A) Tell the customer you are sorry but you cannot understand him, and suggest he calls back another time.
B) Tell the customer you will send him a user manual.
C) Ask the customer if there is someone else who speaks your language more fluently who could assist.
D) Ask the customer to email you instead.

5. What are the two most important characteristics of successful teams? (Choose 2)

A) They are given challenges to meet and are rewarded effectively.
B) They have individual responsibilities to which they work exclusively.
C) There are many different personalities and skills.
D) They always make all decisions together.

質問と回答：

質問 # 1
正解： D

質問 # 2
正解： D

質問 # 3
正解： B

質問 # 4
正解： C

質問 # 5
正解： A、C