Peoplecert ITIL-4-DITS 問題集

試験コード：ITIL-4-DITS

試験名称：ITIL 4 Leader: Digital & IT Strategy Exam

最近更新時間：2026-06-24

問題と解答：全62問

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質問 1：
What is the FIRST step in creating a measurement and evaluation system?
A. Selecting metrics and measurement tools
B. Creating a system of key performance indicators
C. Identifying success factors
D. Defining the objectives
正解：D

質問 2：
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
A. The innovation is essential for the a organization to survive
B. The innovation will deliver significant benefit for the organization
C. The innovation is low risk
D. The innovation is low cost
正解：B

質問 3：
An organization is reviewing its internal and external sources of finance to understand how much money is available from each source.
Which concept BEST explains the focus of this review?
A. Freemium models
B. Funding mix
C. Capital expenditure
D. Operating expenditure
正解：B

質問 4：
An organization is reviewing its strategy, and evaluating how its products and services are perceived by its consumers.
Which aspect of the service value system is the organization reviewing?
A. Practices
B. Governance
C. Value
D. Opportunity
正解：C

質問 5：
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
A. Adopt a short-term increase in the pricing and margins
B. Establish long-term contracts with fixed prices to help secure future income
C. Ensure service costs are clear to the consumers to help regulate prices
D. Adjust competitive prices for the market and competition
正解：D

質問 6：
An organization is using customer journeys to help it increase market relevance. It monitored the journey taken by one specific user of their product, and made changes to ensure that the user had a great end-to-end experience. It measured average user satisfaction before and after making changes, and found little improvement.
Which aspect of the customer journey does the organization also need to consider?
A. Purpose
B. Personas
C. Current-state
D. Touchpoints
正解：B

質問 7：
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
A. Create three different business cases providing justification for each Initiative
B. Create one business case for the technology upgrade, and another for the remaining Initiatives
C. Create one business case for the organizational change, and another for the remaining Initiatives
D. Create one single business case that provides justification for all three initiatives
正解：A

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Peoplecert ITIL-4-DITS 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Strategic Risk Management in VUCA Environments: This section measures skills of a Risk Management Officer and covers identifying, evaluating, and managing risks and opportunities in volatile, uncertain, complex, and ambiguous (VUCA) environments. It includes understanding the challenges of risk management in digital business models and crafting strategies to mitigate threats while exploiting opportunities.
トピック 2	Optimising Customer Experience: This domain targets a Customer Experience Manager and involves techniques to enhance customer interactions through digital and IT strategies. It includes using technology and data insights to personalise experiences, streamline processes, and deliver high-quality, consistent services.
トピック 3	Evolving Service Delivery Models:This domain targets a Service Delivery Manager and focuses on adopting innovative service delivery approaches suitable for the digital era. It includes adapting models to meet changing customer needs and leveraging digital technologies to increase operational efficiency and service effectiveness.
トピック 4	Driving Organisational Change: This section measures the skills of a Change Management Lead and covers leading organisational change through digital and IT strategies. It emphasizes aligning culture, processes, and structures to support digital transformation, fostering an environment that encourages innovation and agility.
トピック 5	Operationalising Strategy: This section measures the expertise of an IT Service Manager and addresses how digital and IT strategies integrate with the ITIL 4 service value system. It covers aligning strategies with guiding principles, effectively implementing them across the service value chain, and utilizing ITIL 4 practices to ensure strategic objectives are met.
トピック 6	Cultivating Digital Leadership: This section measures the skills of a Digital Leadership Coach and focuses on developing leadership capabilities suited to the digital environment. It includes inspiring teams, promoting collaboration, and navigating complex challenges to drive organisational success in the digital age.

参照：https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-leader-digital-it-strategy-2924

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