Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil 問題集

質問 1：
A service provider is implementing a new service configuration management system. How will problem management benefit from it?
A. The system will support collaboration between problem management teams
B. The system will help to measure the practice performance
C. The system will help to categorize and investigate problems
D. The system will support management of the problem and known error records
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Which of the following is a CORRECT statement about partners and suppliers in the incident management practice?
A. It is not important to ensure third parties' adherence to organization's policies.
B. It is not important to integrate third parties into incident Information exchange workflows.
C. It is Important to unsure that third parties design their incident management processes as a copy Of their customers' processes.
D. It is important to ensure that third parties adhere to the Incident management policies established by their customers.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 3：
What type of service requests is not available to users when a service is designed for a no-request operations?
A. A how-to request
B. A request to register a compliment
C. A request specific to service utility
D. A request to register a complaint
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 4：
A service manager is mapping value streams to help them ensure that 'monitoring and event management' activities are effective. At what stage in this exercise should this manager FIRST engage with key stakeholders?
A. During the 'service value stream walk,' to ensure that everybody's contributions are understood
B. During 'workflow evaluation', to ensure the impact on the business is taken into account
C. During 'reflection and planning' to ensure that monitoring is optimized for business value
D. During the scoping stage, to ensure that expectations are understood
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Which of the following is the BEST description for events?
A. Configuration item's change of state that has significance for the management of a service
B. Configuration item's change of state that might lead to financial losses
C. Configuration item's change of state regardless of its impact
D. Configuration item's change o! state that can be observed
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 6：
An organization is in the process of improving its incident management practices. It wants to make sure it does not overcomplicate the practices.
Which of the following suggestions is the BEST for the organization to achieve that objective?
A. Start with the most critical services and Implement a basic incident workflow
B. Start with the least critical services and implement a basic incident workflow
C. Start with the least critical services and implement a detailed incident workflow
D. SU11I with the most critical services and implement a detailed incident workflow
正解：A
解説: (Topexam メンバーにのみ表示されます)