Genesys PC-CIC-Core 問題集

質問 1：
You have a group of remote agents who all require the same set of user permissions within IC.
In the image below, what is the recommended container for configuring user rights for the remote agents.

A. Skills
B. Schedules
C. Users
D. Groups
E. User
F. System Parameters
G. Default User
H. Roles
I. Workgroups
J. Lines
正解：G

質問 2：
You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.
Select three ways that the intern can access Interaction Administrator help. (Choose three.)
A. Select the help manual on the product pages of the Interactive Intelligence website.
B. Use the Help menu in the Interaction Administrator interface
C. Use the link from Start>Programs>Interactive Intelligence
D. From the Interaction Client, select Help>interaction Administrator.
E. Press F1 from any one of the property pages in Interaction Administrator.
正解：B,C,E

質問 3：
Your company has just acquired another company and you are responsible for setting up and configuring the users and stations. There are 35 users and Polycom IP phones that require setup and configuration.
What Interaction Administrator tool is designed for quickly creating the managed IP stations?
A. Use the import wizard in the Stations container to import the phones from a .csv list.
B. Manually create each phone in the Managed IP Phones container.
C. Manually create all of the phones in the Stations container.
D. Use the Managed IP Phone Assistant to import a .csv list of the 35 IP phones to be created.
正解：D

質問 4：
You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.
What is the best way to help Matt get his Interaction Client configured correctly?
A. Select Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.
B. Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.
C. Take a trip to Minneapolis and configure Matt's Interaction Client.
D. Create a new Client Configuration template specifically for Matt and assign it to him.
正解：A

質問 5：
You need to create IP Managed Phone objects for 300 Polycom phones that are the same model. They all need the same basic default settings in Interaction Administrator.
What component, in Interaction Administrator, is designed to help you to configure these phone object settings easily, and efficiently when you are importing them into the system?
A. Station templates
B. Managed IP Phone templates
C. The User Phone Assistant
D. The Station's Assistant
正解：B

質問 6：
What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?
A. Assign the user account a default workstation
B. Run an instance of the messaging Client on the IC server under that user's profile
C. Assign the user account a mailbox
D. Give the user Send As permissions on the Exchange server
正解：D