Nokia SDM_2002001030 問題集

質問 1：
Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?
A. SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration
B. SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.
C. SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.
D. Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.
正解：D

質問 2：
Which statement describes BEST the purpose of a Transformation management plan?
A. The transformation plan identifies the transformation manager and describes the scope of work.
B. Transformation plan documents handover procedures from transition to operations.
C. The transformation plan includes a task list, a risk assessment, a disengagement plan, a cost benefit analysis, acceptance criteria, current state description and future state definition.
D. Transformation is the sum of operational activities to improve work flow, increase profitability & increase operational efficiency.
正解：D

質問 3：
You are the Head of an Operator's, i.e. not NSN, Operations and Maintenance department and the mobile network is undergoing many upgrades. You are faced with a problem in that you CANNOT, for financial reasons, employ sufficient Field personnel to react to corrective maintenance. Four options have been proposed, which one do you recommend to the CTO to maximise the efforts with the LEAST risk without incurring any additional cost?
A. Have the project teams carrying out the upgrades in response to the corrective maintenance requests.
B. Put a competence development plan together to ensure that all Field people are more capable of handling a wider range of problems.
C. Prioritise sites based on revenue earning trends and forecasts giving highest earning sites highest priority.
D. Minimise the NOC team by not working 24x7 and use savings to deploy people to the field.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 4：
The customer has an urgent request for network tuning in a specific area due to significant cases of call drop, with the promise of increasing business opportunity in another area which is mainly in the hands of the other supplier (competitor), what's the correct way to answer this request?
A. I assure the customer that NSN is going to solve the problem by our professional network planning and optimization service, but in order to obtain all required resources and tools, it's necessary to have a purchase order to start the activities.
B. It's a major network problem for which NSN could get the blame: therefore I will act to complete this additional service as soon as possible without hassling the customer with any administration.
C. This additional service improves the partnership between NSN and customer along with the high probability to increase the business and NSN's footprint. Therefore I will act to complete this additional service as soon as possible without a PO.
D. I will escalate this customer request to the Customer Team and ask to approve the related risk order.
正解：A

質問 5：
What is the purpose of a Project Target Agreement for Network Operations?
A. 1) Agreement between the Operations Manager and the customer of the operational targets and the contract terms at the start of project execution 2) Formal approval from the customer that the Operations Manager proposed by NSN is considered acceptable from customer's perspective.
B. 1) Agreement between the Operations Manager and his line manager of the targets relevant for Short Term Incentives 2) Operations Manager's confirmation that he is aware of and accepts his incentive relevant objectives.
C. 1) Full or partial agreement between the Bid Manager and the relevant Operations Manager of the cost baseline and the contract terms at the end of the handover process 2) Operations Manager's formal confirmation that all relevant information from the Bid phase was handed over. 3) Release of the Bid team
D. 1) Full or partial agreement between the CT Head and the respective Operations Manager on the cost baseline and the contract terms at the end of the handover process. 2) Ops Mgr's formal confirmation that all relevant information from the Bid phase was handed over. 3) Release of the Bid team
正解：D
解説: (Topexam メンバーにのみ表示されます)