Salesforce Salesforce-Communications-Cloud 問題集

質問 1：
Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?
A. Ensure platform Events mode is enabled for Order Management
B. Split Line Items in the same order before submitting the order and request an increase to order size limits
C. Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.
D. User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
正解：A,D

質問 2：
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.
A. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
B. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
C. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
D. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
正解：A

質問 3：
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?
A. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
B. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
C. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
D. Add the delivery zip code customer field as a header in the pricing calculation matrix
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?
A. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
B. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
C. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
D. Leverage the CPQ cart for all cases minimize the implementation effort
正解：C

質問 5：
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.
A. Digital Commerce API
B. Digital commerce SDK
C. Custom API via lightening Out
D. Cart Based API using Omni Out
正解：A,B

質問 6：
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.
A. Promotions
B. Adjustment using Context rules
C. Discounts.
D. Customizations using CPQ Hooks
正解：B

質問 7：
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
A. Access the entire architecture to identify application that can be decommission.
B. Handle the complex business processes manually outside the IT landscape.
C. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
D. Harmonize their business plan to reduce the complexity
正解：A,D

質問 8：
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers
A. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
B. Model the Ethernet access device as a child product of the dedicated internet service offer
C. Model dedicated internet service as a child product of the Ethernet access device offer.
D. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
正解：A