Salesforce-Contact-Centerの無料問題集（209題）、Salesforce-Contact-Center認定試験参考書

Salesforce Salesforce-Contact-Center 問題集

試験コード：Salesforce-Contact-Center

試験名称：Salesforce Contact Center Accredited Professional

最近更新時間：2024-05-02

問題と解答：全209問

Salesforce-Contact-Center 無料でデモをダウンロード：

PDF版 Demo ソフト版 Demo オンライン版 Demo

無料問題集Salesforce-Contact-Center 資格取得

質問 1：
The customer needs to ensure data security and access controls for sensitive customer information. Which security requirement is most important?
A. Encrypt customer data at rest and in transit to protect against unauthorized access.
B. Configure field-level security to restrict access to sensitive data based on user roles.
C. Regularly conduct security audits and vulnerability assessments to identify potential risks.
D. Implement multi-factor authentication (MFA) for secure agent logins and access.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 2：
The customer needs real-time sentiment analysis during calls. Which third-party integration could be beneficial?
A. Google Cloud AI
B. Zendesk
C. Zoom
D. Genesys Cloud CX
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 3：
You're deploying a new social media listening tool for proactive customer engagement. Which cut-over requirement helps prevent unnecessary escalation and prioritize genuine concerns?
A. Training agents on using the social media listening tool to effectively engage with customers and address concerns.
B. Defining clear criteria for identifying escalable issues and sentiment analysis within social media conversations.
C. Configuring automated notifications and alerts for high-priority mentions and potentially escalating trends.
D. All of the above, contributing to a proactive and efficient approach to managing customer sentiment on social media.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Your deployment involves migrating historical case dat
a. Which data preparation step helps maintain case history and audit trails accurately?
A. Testing case history access and audit trail functionality to verify accurate retrieval and display of historical information.
B. Transferring all available case data, including comments, attachments, and activity logs, during the migration process.
C. Configuring the new system to preserve chronological order and timestamps associated with historical case events.
D. All of the above, contributing to a complete and accessible migration of historical case data with preserved context and audit trails.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 5：
You need to configure reporting for bot performance analysis. Which metric best reflects customer satisfaction with the bot experience?
A. Customer satisfaction ratings and feedback specifically gathered about the bot experience.
B. Number of chat sessions handled by the bot versus live agents.
C. Rate of successful resolutions achieved through bot interactions alone.
D. Average conversation length and time spent interacting with the bot.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 6：
You're deploying a new web chat widget with proactive engagement triggers. Which cut-over requirement helps optimize customer experience and minimize intrusion?
A. Providing agents with readily available customer context and browsing history within the chat interface.
B. Defining precise triggers for proactive chat engagement based on website visitor behavior and context.
C. All of the above, contributing to a personalized and helpful proactive chat experience for website visitors.
D. Configuring clear opt-out options for customers within the chat window and on website landing pages.
正解：C
解説: (Topexam メンバーにのみ表示されます)

弊社は無料Salesforce Salesforce-Contact-Centerサンプルを提供します

お客様は問題集を購入する時、問題集の質量を心配するかもしれませんが、我々はこのことを解決するために、お客様に無料Salesforce-Contact-Centerサンプルを提供いたします。そうすると、お客様は購入する前にサンプルをダウンロードしてやってみることができます。君はこのSalesforce-Contact-Center問題集は自分に適するかどうか判断して購入を決めることができます。

Salesforce-Contact-Center試験ツール：あなたの訓練に便利をもたらすために、あなたは自分のペースによって複数のパソコンで設置できます。

弊社は失敗したら全額で返金することを承諾します

我々は弊社のSalesforce-Contact-Center問題集に自信を持っていますから、試験に失敗したら返金する承諾をします。我々のSalesforce Salesforce-Contact-Centerを利用して君は試験に合格できると信じています。もし試験に失敗したら、我々は君の支払ったお金を君に全額で返して、君の試験の失敗する経済損失を減少します。

安全的な支払方式を利用しています

Credit Cardは今まで全世界の一番安全の支払方式です。少数の手続きの費用かかる必要がありますとはいえ、保障があります。お客様の利益を保障するために、弊社のSalesforce-Contact-Center問題集は全部Credit Cardで支払われることができます。

領収書について：社名入りの領収書が必要な場合、メールで社名に記入していただき送信してください。弊社はPDF版の領収書を提供いたします。

TopExamは君にSalesforce-Contact-Centerの問題集を提供して、あなたの試験への復習にヘルプを提供して、君に難しい専門知識を楽に勉強させます。TopExamは君の試験への合格を期待しています。

一年間の無料更新サービスを提供します

君が弊社のSalesforce Salesforce-Contact-Centerをご購入になってから、我々の承諾する一年間の更新サービスが無料で得られています。弊社の専門家たちは毎日更新状態を検査していますから、この一年間、更新されたら、弊社は更新されたSalesforce Salesforce-Contact-Centerをお客様のメールアドレスにお送りいたします。だから、お客様はいつもタイムリーに更新の通知を受けることができます。我々は購入した一年間でお客様がずっと最新版のSalesforce Salesforce-Contact-Centerを持っていることを保証します。

弊社のSalesforce Salesforce-Contact-Centerを利用すれば試験に合格できます

弊社のSalesforce Salesforce-Contact-Centerは専門家たちが長年の経験を通して最新のシラバスに従って研究し出した勉強資料です。弊社はSalesforce-Contact-Center問題集の質問と答えが間違いないのを保証いたします。

この問題集は過去のデータから分析して作成されて、カバー率が高くて、受験者としてのあなたを助けて時間とお金を節約して試験に合格する通過率を高めます。我々の問題集は的中率が高くて、100％の合格率を保証します。我々の高質量のSalesforce Salesforce-Contact-Centerを利用すれば、君は一回で試験に合格できます。

Salesforce Contact Center Accredited Professional 認定 Salesforce-Contact-Center 試験問題:

1. To comply with the "Eliminate duplicate email attachments" setting while processing PDFs in a high-volume email environment, the consultant should consider this approach:
Universal Containers (UC) has a support center where teams work according to a defined set of business hours. UC has set up an escalation process and would like to help customers outside of business hours in case of an escalation.
How should a consultant recommend UC configure this solution?

A) Create an Apex trigger that checks the default business hours and the business hours on an escalation.
B) Set up the organization's default business hours and set up another set of business ho the second option
C) Set up the organization's default business hours and create an escalation rule where the case matches the criteria associated with different business hours.

2. Validating Omni-Channel routing effectiveness involves monitoring agent workload. Which tool helps with this?

A) Omni-Channel dashboards displaying real-time agent activity and task queues.
B) Supervisor Console providing insights into agent status, chat transcripts, and performance metrics.
C) All of the above, offering comprehensive views of agent workload and queue distribution for optimizing routing.
D) Agent Workbench showing assigned tasks and workload across different channels.

3. Your bot design includes integration with external systems for data retrieval. Which security protocol safeguards data exchange?

A) Field-Level Encryption selectively encrypting sensitive data fields within the bot's data storage.
B) All of the above, forming a multi-layered security approach for data exchange with external systems.
C) API authentication mechanisms ensuring authorized access and verification for data exchange.
D) Secure Sockets Layer (SSL) encryption protecting data transmission between the bot and external systems.

4. Your legacy system stores customer data in different formats. Which tool helps assess data readiness for migration?

A) Salesforce Data Loader for bulk data imports and mapping.
B) Custom Apex code scripts developed to assess and clean legacy data for migration.
C) Data Quality Rules within Salesforce highlighting inconsistencies and missing information.
D) Data Migration Assistant (DMA) tool for analyzing data format and compatibility.

5. You need to integrate external systems for additional data enrichment within cases. Which tool facilitates this?

A) Apex code development for custom integrations with specific external systems and data retrieval.
B) Salesforce Connect for establishing secure and centralized connectivity with a broader range of external systems.
C) Flow Builder with pre-built connectors and actions for integration with various external data sources.
D) All of the above, providing options for integrating external data sources and enriching case information for informed decision-making.

質問と回答：

質問 # 1
正解： C

質問 # 2
正解： C

質問 # 3
正解： B

質問 # 4
正解： D

質問 # 5
正解： D