Oracle 1Z0-1064-20 問題集

質問 1：
Which three statements are true?
A. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
B. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
C. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
D. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
正解：A,B,C

質問 2：
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?
A. Validate that Allow Duplicate is selected on the product item.
B. Validate that the product item is active and published.
C. Verify that Root Catalog is selected on the product groups.
D. Verify that Eligible for Service is selected on the product item.
正解：B

質問 3：
Identify three considerations before starting the configuration of assignment rules to service requests.
A. the candidates of service requests to use as criteria for your rule assignments
B. the attributes of queues to use as criteria for your rule assignments
C. the candidates of queues to use as criteria for your rule assignments
D. the attributes of service requests to use as criteria for your rule assignments
E. the rule sets you want to create and the rules to include in each rule set
正解：A,C,E

質問 4：
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
A. In Advanced Search, confirm Record Set = Assigned to Me.
B. In Advanced Search, Add Channel Type = Web.
C. Click the Show Advanced Search icon.
D. In Advanced Search, select Action > Update.
E. In Advanced Search, save and select the "Set as Default" box.
F. Change the section identified with Status = New
正解：A,B,C,E,F

質問 5：
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
C. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
正解：B

質問 6：
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?
A. Adjust the inbound message filters.
B. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
C. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
D. Adjust permissions on all customer's profiles.
正解：C

質問 7：
Which three subobject functions are included in the REST API for Service Requests (SRs)?
A. Delete activity
B. Update resource member
C. Delete message
D. Update resource manager
E. Update SR reference
正解：A,B,E