Oracle 1z0-1064-22 問題集

質問 1：
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?
A. Adjust the inbound message filters.
B. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
C. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
D. Adjust permissions on all customer's profiles.
正解：C

質問 2：
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
A. The batch job for recommendations has not been executed.
B. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
C. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
D. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
E. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
正解：C

質問 3：
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
A. Lock the Profile Option for editing.
B. Modify the Profile Value and save.
C. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
D. Unlock and publish the new selected profile value.
E. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
F. Select View > Detach.
正解：B,C,D

質問 4：
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
A. Choose all optional result columns.
B. Do not choose any optional criteria columns.
C. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
D. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
正解：B,C,D

質問 5：
Select the correct procedure to enable the Audit History tab for Service Requests.
A. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
正解：C