Avaya 2M00001A 問題集

質問 1：
When meeting with a prospect they say: "Your contact center solution is too expensive." Which statement could help you overcome this customer's objection? (Select one.)
A. Are you sure you are comparing apples to apples? You need to look at the total cost for an accurate comparison. Capabilities such as call recording are included as part of Avaya solution (including IP Office licensing), but may be an additional cost with a competitor.
B. Really? Have you seen the results from "The Autonomous Customer 2013" survey? Their findings show how customers want to do business with businesses that make it easy to do business. Your customers don't necessarily want to call you and have just anyone helping them. Customers want to spend the least amount of time possible getting the answers they are looking for and we can help you make that happen.
C. What if I told you that Avaya has transformed IP Office and expanded our offerings to serve midsize businesses like yours? Our solutions provide businesses a scalable, redundant, and resilient system capable of handlingdemanding environments. Furthermore, our Contact Center solutions are based on existing solutions with years of mission-critical deployment experience.
D. What if we could transform your costly voice interactions into a lower cost to serve business model and at the same time help you generate additional revenue? Businesses use web chat for both sales and support situations. In fact,web chat is one of the lowest cost contact channels available to businesses today. With a lower cost structure and the opportunity for new revenue, you can potentially increase your profitability this would mitigate the upfront cost of replacing your current solution.
正解：A

質問 2：
HOTSPOT
Match the customer value proposition on the left to the message type on the right. (For each customer value proposition, select the corresponding message type from the drop-down list.)

正解：


質問 3：
Which are the correct capacities for Avaya Contact Center Select? (Select two.)
A. Up to 250 Active Multichannel Agents with IP500v2
B. Up to 30 Active Multichannel Agents with IP500v2
C. Up to 30 Active Voice Agents with IP Office Server Edition
D. Up to 250 Active Voice Agents with IP Office Server Edition
正解：A,B

質問 4：
Which are the correct capacities for Avaya IP Office Contact Center? (Select two.)
A. Up to 30 Active Multichannel Agents with IP500v2
B. Up to 1,000 Active Multichannel Agents with IP500v2
C. Up to 100 ActiveVoiceAgents with IP Office Server Edition
D. Up to 250 Active Voice Agents with IP Office Server Edition
正解：A,C

質問 5：
Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)
A. The business makes IT driven decisions
B. The business is social media aware, but not involved in interactions
C. The business is focused primarily on support
D. The business is voice-centric with multichannel
E. The business requires G14 language support
正解：A,B,C,D

質問 6：
Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)
A. Avaya has more than 375.000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
B. Avaya is the market leader In customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
C. Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
D. Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
E. Avaya always comes in with the lowest price tag for all their contact center solutions.
正解：B,C,D,E

質問 7：
Which are three buying behaviors of typical midmarket customers? (Select three.)
A. The business makes centralized purchase decisions
B. The business' environment is complex, customized multi-vendor, highly scaled integration critical
C. The business has minimal IT support, and are risk adverse
D. The business makes decentralized purchase decisions
E. The business uses limited customization. 1-2Vendors
F. The business has extensive internal IT support with outsourcing
正解：B,C,D