質問 1:Using the red numbers in the Avaya Scopia@ Video Conferencing diagram, with a standalone ECS gatekeeper, determine the correct signaling flow for an H.460 / H.323 endpoint to join a meet-me videoconference call on an Elite 5000 MCU. (Use the magnifying glass icon to enlarge the diagram.)
A. 1 >> 5 >> 12 >> 9 >> 8
B. 1 >> 12 >> 9 >> 8
C. 1 >> 5 >> 8
D. 1 >> 6 >>9 >> 12 >> 8
E. 1 >> 6 >> 5 >> 12 >> 8
正解:C
質問 2:A leading reseller ("Reseller") of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology ("CCT") suite of products from $1m to $3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products. Is it appropriate for the reseller to accept the memento and the picture from Avaya?
A. No, the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products
B. No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.
C. Yes, so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.
正解:C
質問 3:A leading Channel Partner of Avaya, responsible for managing several of our accounts, entertains, without Avaya's knowledge and approval, the Chief Technology Officer ("CTO") of a leading client whom Avaya services via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately $200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and justifies the above action on the ground it was a "good will" gesture and not done with any ulterior motive of securing more business.
Is the Partner's behavior appropriate?
A. Yes, because it was a "good will" gesture and Avaya expects our Partners to use their discretion in such instances while abiding by their own internal policies and procedures.
B. No, because it involved payment of a cash equivalent (gift coupon), could be considered lavish under the circumstances and the Partner failed to notify Avaya about the event.
正解:B
質問 4:HOTSPOT
The capacity of the Elite MCU is measured in or based on a 720P HD resolution call consuming one port. Although the MCU supports call sizes or resolutions that can change dynamically, the typical or average call size can help the SE or the designer decide if and when it provides benefit to increase the capacity 2 or 4 times. Using the chart for reference, match the typical call size with the capacity that provides the greatest benefit. (Use each MCU capacity only once. Click the magnifying glass icon to enlarge the chart and click again to reduce.)
正解:
Explanation:
質問 5:Background
An Account Team you support has been working with an IT outsourcing company for 9 months. The customer has been considering buying videoconferencing and upgrading to an Avaya Aura@
6.2 environment. Their hesitation was in cost justifying the upgrade to 6.2 without a great video solution for mobile users and visual collaboration with external vendors and contractors. They have a main office in Montreal Canada and a remote office in Pune, India. Since the wrong IT decision can be very costly, the customer's expectation is that they would have the ability to archive conferences and justify actions based on the recording.
Current infrastructure
The customer has a Communication Server 1000 (CS 1000) R4 solution in their Montreal office, and a BCM 450 in the Pune office. Although there are only about 200 users with premium licenses in the main office and 150 with premium licenses in the remote office, they support about 400 contractors in virtual offices. Although many of their external vendors will want to use remote or mobile solutions, some have existing videoconference rooms. So the customer needs to support the mix of room systems from Cisco, Polycom, LifeSize and a few miscellaneous older endpoints that may not support H.460.
Objective
The customer wants to be able to offer multi-party videoconferencing from each location with about eight to ten parties in a conference. Because of the time difference, they expect each location to have only two or three videoconferences simultaneously. Since a majority of the employees work from home, any permanent solution must allow them to join or conduct a videoconference from their home office. During previous meetings several executives mentioned wanting the Avaya Flare@ Experience. The IT Manager hopes they can limit the calls to be 480p or lower but still have good or near DVD quality and minimal complaints. The account team has decided to offer an integrated UC collaboration solution. As the designer or sales engineer, what combination of Avaya and Scopia@ hardware and software components, would you select to achieve these benefits and meet the client's needs?
A. Scopia Elite 6105 MCU with 720p double capacity, Scopia Management, Scopia desktop & mobile server and client, recording for 3 conferences, PathFinder server and client, and provide Avaya Flare@ Experience
B. Scopia Elite 6110 MCU with 4X capacity, Scopia Management, recording for 3 conferences, PathFinder server, migrate to an Avaya Aura 6.2 architecture, and provide Avaya Flare@ Experience
C. Scopia Elite 6110 MCU with standard capacity, Scopia Management, Scopia desktop & mobile server and client, recording for 5 conferences, Scopia PathFinder server, migrate to an Avaya Aura 6.2 architecture, and provide Avaya Flare@ Experience
D. Scopia Elite 6110 MCU with standard capacity, Scopia Management, Scopia desktop & mobile server and client, recording for 5 users, PathFinder client, migrate to an Avaya Aura 6.2 architecture, and provide Avaya Flare* Experience
正解:A
Avaya 3V00290A 認定試験の出題範囲:
トピック | 出題範囲 |
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トピック 1 | - Common| web-based administration capabilities for contact center supervisors
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トピック 2 | - Agent quality| motivation and performance
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トピック 3 | |
参照:https://www.avaya-learning.com/lms/_assets/guides/Services_Credential_Guide.pdf
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