Avaya 7491X 問題集

質問 1：
Refer to the exhibit.

You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
A. The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow
B. The route-to number command in step 6 in New York is allowing calls to interflow to Denver
C. Step 8 in Denver should be a busy command
D. The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow
正解：B

質問 2：
What property of the SET command makes the command unique when dealing with variables?
A. The SET command allows variables to be manipulated using arithmetic and string operators
B. The SET command allows a group of variables to follow a specific pattern
C. The SET command allows you to place calls in a particular queue
D. The SET command reassigns variables to new values during the process of a vector
正解：A

質問 3：
A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site.
Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)
A. Expected Wait Time
B. Virtual Outflow
C. Look-ahead Interflow
D. Network Call Redirection
E. Enhanced Look-ahead Interflow
正解：A,D

質問 4：
There are four main components of the Call Center Elite Multichannel configuration.
Which list contains all of the main components?
A. Avaya Aura Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client
B. Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server
C. Avaya Aura System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server
D. Avaya Aura Communication Manager, Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client
正解：A

質問 5：
Refer to the exhibit.


A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
A. The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease
B. VDN Override on VDN 7201 is set to yes
C. No agents are staffed in skill 1
D. VDN Override on VDN 7202 is set to no
正解：D

質問 6：
A call center has two sets of server applications in the primary location, Seattle and in the secondary location, New York. In Seattle, a significant storm has shut down the offices and there is no electricity available.
What happens with the call center?
A. When the primary License Director Server loses power, the License Director server requires a manual restart to control the XML Server in New York. Contacts are then routed to agents.
B. When the primary License Director Server loses power, the License Director server in New York automatically starts the XML and Media Director Servers to start routing contacts to agents.
C. When the primary XML Server loses power, the secondary XML server in New York has to be manually set by the IT department. It then can signal to deliver work items to agents.
D. When the primary XML Server loses power, the secondary XML server in New York will take a few seconds to automatically connect. It then can signal to deliver work items to agents.
正解：D