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Salesforce Arch-302 問題集

試験コード：Arch-302

試験名称：Salesforce Certified B2C Solution Architect

最近更新時間：2026-07-08

問題と解答：全154問

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質問 1：
A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.
What is an example artifact that can be used to ensure the company understands the systems involved in the solution'
A. Journey map
B. Reference architecture
C. Storefront wireframes
D. Product backlog
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 2：
A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud. The company Is based in Europe and needs to be compliant with GDPR.
Which two design implementations should a Solution Architect use to ensure GDPR compliance?
Choose 2 answers
A. Use email addresses, SMS, or other channel addresses as the contact key {subscriber key) in Marketing Cloud
B. Use a Salesforce record ID as a single unique identifier to apply across channels and clouds
C. Set field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud
D. Set tracking site preference for each storefront
正解：B,C
解説: (Topexam メンバーにのみ表示されます)

質問 3：
A company is using Service Cloud, B2C Commerce, and Marketing Cloud to provide an end-to-end B2C solution. The company does not use MuleSoft or any other integration middleware and does not plan on using them in the near future. The company has about 10 million customers with a growth rate of 10% year over year, On average, each customer raises 10-50 support tickets each year, Each ticket may contain multiple comments, responses, and attachments. There is a need for the service agents to have visibility on customer tickets for up to 5 years.
What approach should a Solution Architect recommend in order to deliver the desired functionality given the company's expected growth over the next 5 years, while still adhering to the platform's governor limits?
A. Capture and resolve tickets using the capabilities of Service Cloud. Archive resolved cases and related data into Heroku and display them back in Service Cloud using Salesforce Connect.
B. Capture and resolve tickets using the capabilities of Service Cloud. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.
C. Capture and resolve tickets using the capabilities of 852C Commerce. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.
D. Capture and resolve tickets using the capabilities of Service Cloud, Use the Service Cloud console to display cases and related data raised by a customer in the past 5 years.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 4：
A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their data. This often requires restricting their data processing.
Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds?
Choose 3 answers
A. Consider deleting all of the customer data in order to adhere to the requirements.
B. Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact
C. Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative.
D. Restricting data within Service Cloud requires contacting a Service Cloud account representative.
E. Export relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data.
正解：B,C,E
解説: (Topexam メンバーにのみ表示されます)

質問 5：
A retail company uses B2C Commerce and Marketing Cloud to enable cross-cloud communication on behalf of its customers. As part of the newsletter signup journey, the company would like to send a coupon code to each customer 3 days after registration. Once the coupon code has been redeemed, the company would like to alter the customer's journey to stop reminder emails.
Which two configuration steps should a Solution Architect take to ensure the customer's journey is updated after the coupon code is used?
Choose 2 answers
A. After purchase, use Marketing Cloud to request coupon redemption details from the B2C Commerce service definition.
B. Create a service definition in B2C Commerce that points to Marketing Cloud's SOAP API.
C. After purchase, use the B2C Commerce service definition to send redemption data to Marketing Cloud.
D. Create a service definition in B2C Commerce that points to Marketing Cloud's REST API.
正解：C,D
解説: (Topexam メンバーにのみ表示されます)

質問 6：
A merchant wants to store past purchase history in Marketing Cloud to use for segmentation and personalization of promotional emails.
All data must be encrypted at rest to comply with the merchant's security standards.
Which solution is appropriate?
A. Transparent Data Encryption
B. Shield Platform Encryption
C. Tokenized Sending
D. Field Level Encryption
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 7：
An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?
A. Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.
B. Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.
C. Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
D. Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 8：
A company had strong new-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud, Marketing Cloud, and B2C Commerce implemented and recently began using CRM Analytics.
Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign?
Choose 2 answers
A. Use CRM Analytics to analyze customer engagement history over the last 24 months
B. Generate personalized coupon codes in B2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns
C. Use SMS as a channel due to its significantly higher engagement rate as compared to email
D. Configure Einstein Recommendations in Marketing Cloud to automate segment generation for Journey Builder
正解：C,D
解説: (Topexam メンバーにのみ表示されます)

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Salesforce Certified B2C Solution Architect 認定 Arch-302 試験問題:

1. A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform.
The company needs a system that can:
* Deliver a full list of all customer orders throughout their engagement lifetime
* Provide lifetime engagement tracking and history of the customer
* Calculate the lifetime value of customers based on their orders
Which three systems should a Solution Architect recommend to meet the company's requirements' Choose 3 answers

A) Salesforce Order Management
B) Heroku
C) Sales Cloud
D) Service Cloud
E) Marketing Cloud

2. A company had strong new-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud, Marketing Cloud, and B2C Commerce implemented and recently began using Tableau CRM (formerly Einstein Analytics).
Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign? Choose 2 answers

A) Configure Einstein Retargeting Recommendations in Marketing Cloud to automate segment generation for Journey Builder
B) Generate personalized coupon codes in B2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns
C) Use SMS as a channel due to its significantly higher engagement rate as compared to email
D) Consider using Einstein Discovery to generate a retargeting score representing likelihood to purchase in the next three months

3. A company is planning a promotion during the holiday season and will include retail stores as an inventory source exposed only on their commerce storefront. However, they are concerned about the risk of overselling due to a heavily marketed pre-holiday product launch.
In which three ways should a Solution Architect define an architectural solution to both mitigate the risk of overselling and allow for a positive customer service experience in the event inventory falls short?
Choose 3 answers

A) Use Service Cloud to text all registered customers when any product comes back in stock.
B) Call real-time inventory services on product and cart pages to confirm that inventory has not changed.
C) Call real-time inventory services directly throughout the product grid and checkout experience to ensure accurate inventory count for every available SKU is displayed to the shopper.
D) Use Order Management capabilities to support the redirection of orders placed to warehouses or stores showing Inventory for all, or most, of the SKU-level products in the order.
E) Use both B2C Commerce and Marketing Cloud to offer email notifications for products that are back in stock.

4. A company wants to implement an abandoned cart solution for their ecommerce storefront in Marketing Cloud. The use case is when a customer visits their ecommerce website and adds an item to their shopping cart but does not complete the purchase. After an hour has passed from abandonment, an email containing the item that was in the shopping cart will be sent to the customer to remind them of their incomplete purchase.
What process should a Solution Architect follow to set up the solution?

A) Implement collect.js in the ecommerce storefront, create a behavioral trigger, create an email in Marketing Cloud, and create a journey.
B) Set up Marketing Cloud Connector, create an email in Marketing Cloud, and create a send trigger.
C) Export the purchase data from B2C Commerce, import the data into Marketing Cloud, and create an email in Content Builder.
D) Set up Einstein Recommendations, set up Marketing Cloud Connector, and create an email in Marketing Cloud.

5. Northern Trail Outfitters Is migrating away from legacy system and is currently implementing Service Cloud, Marketing Cloud, and B2C Commerce to support their growing business needs. The business has asked a Solution Architect to propose a cross-cloud data mapping design that makes use of the strengths of each platform.
Which two recommendations should a Solution Architect include to the design?
Choose 2 answers

A) Ensure that the legacy systems data model is mapped and implemented as-ls without any modifications to minimize data migration complexity.
B) Document the data type and size constraints in each system to ensure entities are mapped correctly.
C) Hap B2C Commerce profile to Salesforce Platform Contact and to Marketing Cloud Contact.
D) Use an integration tool so there is no need to consider data mapping as part of the design.

質問と回答：

質問 # 1
正解： A、D、E

質問 # 2
正解： A、D

質問 # 3
正解： B、C、D

質問 # 4
正解： A

質問 # 5
正解： B、C

Arch-302 関連試験: Sharing-and-Visibility-Designer - Salesforce Certified Sharing and Visibility Designer; B2C-Commerce-Architect - Salesforce Certified B2C Commerce Architect; Plat-Arch-206 - Salesforce Certified Heroku Architect; Sharing-and-Visibility-Architect - Salesforce Certified Sharing and Visibility Architect; ARC-101 - Design and Build Integration Solutions

連絡方法: [email protected] サポート

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