Salesforce CRT-251 問題集

質問 1：
Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories.
Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud.
How should the consultant show sales operations what the data will look like after the change?
A. Install the Territory Health Assessment app from AppExchange.
B. Develop reports and dashboards that compare the existing and new territories.
C. Run the updated assignment rules in the Planning State and view the accounts on the territory detail page.
正解：C

質問 2：
Cloud Kicks (CK), a large global organization, is rolling out a complex Salesforce Release to its staff located in offices around the world.
Which approach should the consultant recommend that CK use for training this audience?
A. Conduct Train-the-trainer sessions.
B. Configure In-App Guidance.
C. Leverage Trailhead and documentation.
正解：A

質問 3：
Universal Containers uses Sales Territories and is working with a consultant to reassign Accounts into new territories.
Which attribute of Sales Territories should the consultant consider when developing the new territory model?
A. The system administrator profile is required to run territory planning reports.
B. All Account assignment rules should be run when the model state is set to Planning.
C. A model must be activated in order to view reassigned accounts.
正解：C

質問 4：
Cloud Kicks (CK) is planning to use Person Accounts to maintain information on its retail customers. CK likes to track connections among customers to capture household relationships, referrals, and so on. One customer can have many relationships.
What should a consultant consider when implementing Person Accounts and supporting many relationships between customers in Salesforce?
A. Create a custom field to establish relationships and create hierarchies among Person Accounts.
B. Enable Contacts to Multiple Accounts to create indirect relationship between two or more Person Accounts.
C. Use Contact for retail customers and use Accounts to maintain relationships.
正解：B

質問 5：
Cloud Kicks currently supports three business lines within a single Salesforce instance: Running, Athleisure, and Celebrity Co- Branded. The VP of Athleisure controls a large budget and is often able to re-prioritize business stories and 'shadow projects' into releases ahead of other groups.
This topic comes up frequently and often derails the monthly project management meeting. This limits the amount of time available to cover other critical topics.
Which strategy should the consultant recommend to address these issues?
A. Divide the development team into three units/tracks to support each line of business Independently.
B. Propose a monthly executive steering committee to manage budget, handle direction questions, and ensure development capacity is split equitably.
C. Create a weekly all-hands call, including business and technology resources, to review direction and priority of development.
正解：C

質問 6：
Cloud Kicks recently launched Sales Cloud. Admins need to know the pages with the highest traffic.
Which option should a consultant recommend to meet this requirement?
A. Install the Salesforce Adoption Dashboards package from AppExchange.
B. Create a custom report based on Lightning Exit By Page Metrics.
C. Create a custom report based on Lightning Usage By Browser Metrics.
正解：A

質問 7：
A consultant is meeting with a new client to design a rollout strategy for its Sales Cloud implementation.
What should the consultant do during the planning stage to ensure a successful implementation?
A. Identify which Salesforce features and functions to use.
B. Define goals, metrics, project schedule, and sales processes.
C. Design a prototype of the suggested solution.
正解：B

質問 8：
Cloud Kicks (CK) has implemented different sales stages across its varied product lines. CK wants to deploy Collaborative Forecasts to all sales users.
What should a consultant consider when rolling out forecast?
A. Single Category or Cumulative Forecast Rollup should be defined.
B. Multiple Forecast Types must be created and activated.
C. Opportunity Splits must be enabled at the same time.
正解：A

質問 9：
Cloud Kicks wants to implement a methodology to determine which current leads have the most in common with leads that have successfully been converted in the past.
How should the consultant meet this requirement?
A. Create Cadence Steps.
B. Use Einstein Lead Scoring.
C. Use Lead Conversion Reporting.
正解：B