Salesforce CRT-271 問題集

質問 1：
The product marketing team is revising its product data sheets and FAQ documentation to msupport major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.
What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers Select one or more of the following:
A. Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component
B. Use the Featured Topics component to promote the topics related to these new articles
C. Create a new navigational topic for "New Products" and make sure the new articles are massigned to that user
D. Placehotlink URLs to these topics in the header component
E. Use the Recommendations component to promote specific articles to defined groups of users (Channels)
正解：B,C,E

質問 2：
Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org.
A. Set up Live Agent in Community Management.
B. EnableLive Agent in Community Settings.
C. Configure Live Agent in the Salesforce org.
D. Add a custom Live Agent Lightning component.
正解：C,D

質問 3：
Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible. What should the Salesforce Admin do to make this article visible in the Community?
A. Create the article in the Community Management console
B. Publish the Community so the changes take effect
C. Select the Customer Channel in article setup
D. Add a Featured Topic in the Community Management console
正解：B

質問 4：
Universal Containers needs to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page. What should be the first step to add this page to the site?
Select one or more of the following:
A. Create a standard page
B. Create an object page
C. Clone an object page
D. Clone a standard page
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 5：
You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefit of doing this?
A. Portal users in the same customer or partner portal account can see each other, regardless of the organization-widedefaults
B. Community users in the same community can see each other, regardless of the organisation-wide defaults
C. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
D. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
E. All users with Write access to Cases on their profile are able to see all Cases owned by Community Members
F. Community Managers are able to view all Community Users regardless of the organisation-wide defaults
正解：A

質問 6：
Universal Containers needs to add their own logo to the Community login page.What is the most efficient way for the Salesforce Admin to accomplish this?
A. Override the default Community login page to a custom login page with the logo.
B. Add the logo to the Login & Registration setup page in Community Management.
C. Upload the logo as an externally available Document and include it in the login page.
D. Use URL redirect to redirect users to a custom login page with the logo.
正解：B

質問 7：
Universal Containers wants to create a Customer Community venue product line with the following requirements:
- Use the customer service template
- Track Community members' login countries
- Display SharePoint documents for the customer
- Display productdocumentation from Adobe Experience Manager
Which three integrations what do Community Cloud consultant need to configure to meet these requirements?
Choose 3 answers
Select one or more of the following:
A. Google Analytics
B. CMSConnect
C. Salesforce Knowledge
D. SharePoint Web Services
E. Files Connect
正解：A,B,E

質問 8：
Universal Rideshares uses a Custom Object to capture vanpool driver information. The VP of Support wants to give members of the Napili template -based Community access to this information for their vanpools. What is themost efficient way to accomplish this task?
A. Create a Visualforce page for the Custom Object and add it as a tab in Community Management
B. Create a Detail page for the Custom Object and add the Custom Object as a Navigation Menu item
C. Create a Visualforce page for the Custom Object and add the Custom Object as a Navigation Menu item
D. Create aDetail page for the Custom Object and add it as a tab in Community Management
正解：B

質問 9：
A Salesforce Admin needs to enable public access, such that Community collaboration features are accessible to guest users.
How should the Salesforce Admin perform this task?
A. Create Force.com sites and update guest user login access.
B. Create public-free web pages and use Community only for authenticated users.
C. Allow users to access the Community with guest user login credentials.
D. Enable "Public can access the community" checkbox under General Settings in Community Builder.
正解：A