Salesforce CRT-271 問題集

質問 1：
Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US,Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?
A. Add U.S. users to the Community sharing set.
B. Add only U.S. customer profiles as Community members.
C. Add each U.S. customer as a Community member from their contact record.
D. Add the U.S. customer publicgroup to the Community as members of the Community.
正解：B

質問 2：
Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references. What is the most efficient way for the Salesforce Admin to hide the custom fields from customers?
Choose one answer
A. Override the article detail page with a custom Visualforce page and hide these custom fields for customers
B. Modify the article detail page with custom Lightning Components that hide these custom fields
C. Update the customer profile by removing access to these custom fields on all article types
D. Create separate articles without these custom fields for the Customer channel and include in the Community
正解：C

質問 3：
A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updatedon research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.
What should the Community Cloud consultant use to personalize content based on the Community member persona?
Select one or more of the following:
A. Visualforce Pages
B. Custom Lightning Components
C. Audience Targeting
D. Content Management
正解：D

質問 4：
What do you recommend? Universal Containers have launched their CustomerCommunity on the Koa template. Community members have asked your advice for accessing the community on iOS devices.
A. IOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community.
B. Navigate to the community URLin the browser and a mobile experience will be automatically rendered.
C. All users should access a Koa Community via aDesktop browser only.
D. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher.
正解：B

質問 5：
Universal Containers built a Customer Community on the Customer Service (Napili) Template. They want the global search box to return 10 results instead of 5.
Where should the Salesforce Admin set the number of search results to 10?
A. In the Community Builder site global settings page.
B. In the Community Management preferences page.
C. In the Community Builder global search component properties.
D. In the Community Management search page.
正解：C

質問 6：
Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible. What should the Salesforce Admin do to make this article visible in the Community?
A. Create the article in the Community Management console
B. Publish the Community so the changes take effect
C. Select the Customer Channel in article setup
D. Add a Featured Topic in the Community Management console
正解：B

質問 7：
Universal Containers has a customer Community in Europe and plans to roll out as separate Community for their US customers. They have separateprofiles for the US, Europe, and Asia customers.
How can the Salesforce Admin limit the membership of this new community to US customers?
Select one or more of the following:
A. Add the U.S. customer public group to the Community as members of the Community
B. Add each U.S. customer as a Community member from the contact record
C. Add only U.S. customer profiles as Community members
D. Add U.S. users to the community sharing set
正解：C

質問 8：
Northern Trail Outfitters has released a Customer Service Community for its users and trekking equipment.
Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products. What should the Administrator recommend?
A. Follow users associated with Questions and posts
B. Subscribe to Questions and posts
C. Subscribe to Topicsassociated with Questions and posts
D. Subscribe to an RSS feed about Questions and posts
正解：A

質問 9：
A company uses CMS (Content Management System) to store and manage public content. TheVP of Advertising wants to run marketing and advertising campaigns in the Community using that content. How should the Administrator render advertising content in the Community?
Select one or more of the following:
A. Configure CMS Connect to pull content from the CMS
B. Build a custom integration point between the CMS and the Community
C. Use Process Builder to import content from the CMS on a periodic basis
D. Download and install the Community Content package from the AppExchange
正解：A