Salesforce Community-Cloud-Consultant 問題集

質問 1：
Northern Trail Outfitters needs to provide support to all customers in their Customer Community, includingcustomers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.
What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?
A. Make the article detail page available for unauthenticated access to help customers view articles without login.
B. Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.
C. Update the channel for all Knowledgearticles to include Public as a channel to help customers view articles without login.
D. Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.
正解：C

質問 2：
Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enablemultilingual support for their Community.
Where can the Salesforce Admin configure the languages supported for this Community?
A. Site.com Studio
B. Community Settings
C. Force.com Sites
D. Community Builder
正解：D

質問 3：
Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.
A. Choose Login to the Community as a User from the contact record in Salesforce.
B. Select a Customer user record and select the Login option.
C. Log in as a customer to the Community with a Test customer login.
D. Preview the Community as a specific Community user in the preview mode of the Community builder.
E. Select the Community from the global header as an internal user.
正解：A,C,E

質問 4：
What do you recommend? Universal Containers have launched their CustomerCommunity on the Koa template. Community members have asked your advice for accessing the community on iOS devices.
A. IOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community.
B. Navigate to the community URLin the browser and a mobile experience will be automatically rendered.
C. All users should access a Koa Community via aDesktop browser only.
D. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher.
正解：B

質問 5：
Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. Howshould the Salesforce Admin address this issue?
A. Create a new Case page in Community Builder and include required fields.
B. Create a record type for Guest users and associate to the Case page layout.
C. Create a Global Action and update the layout to include required fields.
D. Create a custom case page for Guest users and add required fields.
正解：B

質問 6：
Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready todeploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule?
Choose 3 answers
Select one or more of the following:
A. Change the Community membership of sandbox Community users from Profiles to Permission Sets
B. Add the Community user profile(s) as members of the Community before activating production
C. Turn the sandbox Community to Inactive status before deploying the metadata to production
D. Deploy the changes to production using change sets to disable the welcome email
E. Uncheck "Send Welcome Email" in production Workspaces before deployment
正解：C,D,E

質問 7：
Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce PartnerCommunity. What should a Community Cloud consultant suggest as a method of implementation?
Select one or more of the following:
A. Create a custom lightning component to display the information in an iframe
B. Configure Salesforce Connect and define the required external objects
C. Used the standard files component and define the third-party billing system as a source
D. Configure Files Connect and include the external object in the global search
正解：D

質問 8：
Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can aSalesforce admin enable this capability in the Community using configuration?
Select one or more of the following:
A. Add a Person Account option to the user registration page and have the option selected by default
B. Allowing users to self register and create a workflow to update contacts to Person Account
C. Provide a link to a custom web page that allows external consultants to register and use Salesforce API to create Person Accounts
D. Enable Allow External Users to self-register in a Community Management and leave the account field blank
正解：D