Salesforce Community-Cloud-Consultant 問題集

質問 1：
Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible. What should the Salesforce Admin do to make this article visible in the Community?
A. Create the article in the Community Management console
B. Publish the Community so the changes take effect
C. Select the Customer Channel in article setup
D. Add a Featured Topic in the Community Management console
正解：B

質問 2：
Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.
A. Performance test the Community with a large number of members with increased activity.
B. Formalize the member registration process, including automating the account assignment orperson account creation.
C. Test the Community for member activity, including cases and articles.
D. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules.
E. Make sure customers are not members of other Salesforce Communities.
正解：D,E

質問 3：
You have spent the last two weeks getting your community ready for the prime time and have recently deployed your configuration to production and now wish to make it publicly available.What steps do you take to do this?
A. Go into the Community Manager >> Administration and Activate the community
B. The community will automatically activate when you add users to it
C. Go into the Community Manager >> Administration >> Settings and Activate the Community
D. Deploying to production automatically enables the community
E. Go into the Community Builder >> Settings and Activate the community
正解：C

質問 4：
Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support andadditional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features?
A. Build a new Community with required features after testing in a Sandbox and deactivate the existing Community
B. Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox
C. Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers.
D. Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers.
正解：B

質問 5：
Regional Containers have asked you for help in setting up their Custom Domain for their Customer Community so that the community URL looks like it is hosted on the company website. Why type of record will you need to add to the DNS in order to achieve this?
A. NS Record
B. MX Record
C. CName Record
D. TXT Record
E. AAAA Record
正解：C

質問 6：
Your company has provided youwith 6,321 'Bad Words' they wish to prevent being used in the Customer Community. How many Content Criteria are required to support this requirement?
A. 2
B. 3
C. 4
D. 6
E. 1
正解：C

質問 7：
Universal Containersbuilds a partner community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the parner account. How should the Salesforce admin fulfil this requirement?
Select one or more of the following:
A. Promote the CEO partner user to delegated admin on the partner account
B. Add a third role to the partner account hierarchy for the CEO partner user
C. Make the CEO partner user the owner of the partner account
D. Assign Super User access to the CEO partner user on the Contact page
正解：D

質問 8：
Northern Trail Outfitters has released a Customer Service Community for its users and trekking equipment.
Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products. What should the Administrator recommend?
A. Follow users associated with Questions and posts
B. Subscribe to Questions and posts
C. Subscribe to Topicsassociated with Questions and posts
D. Subscribe to an RSS feed about Questions and posts
正解：A