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CIPS L5M9 問題集

L5M9

試験コード:L5M9

試験名称:Operations Management

最近更新時間:2026-06-02

問題と解答:全124問

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質問 1:
Which of the following is a benefit to a company of introducing TQM?
A. improved supplier relations
B. higher profit margins
C. benchmarking is made easier
D. increased customer loyalty
正解:D
解説: (Topexam メンバーにのみ表示されます)

質問 2:
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 8?
A. satisfaction gap
B. delivery gap
C. standards gap
D. communication gap
正解:A
解説: (Topexam メンバーにのみ表示されます)

質問 3:
The Public Sector only provides Services not Goods. Is this TRUE?
A. yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector
B. no- the public sector may provide goods as well as services
C. yes- the public sector provides services such as education and health care
D. no- the public sector provides goods rather than services
正解:B
解説: (Topexam メンバーにのみ表示されます)

質問 4:
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixedposition layout

Which of the following will you put into box 8?
A. functional layout
B. fixed-position layout
C. cell layout
D. product layout
正解:A
解説: (Topexam メンバーにのみ表示されます)

質問 5:
When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?
A. sand cone theory
B. bridge theory
C. brick-laying theory
D. wave theory
正解:A
解説: (Topexam メンバーにのみ表示されます)

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CIPS Operations Management 認定 L5M9 試験問題:

1. Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixedposition layout

Which of the following will you put into box 8?

A) functional layout
B) fixed-position layout
C) cell layout
D) product layout


2. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 1?

A) statistical process control
B) quality function deployment
C) quality circle
D) kansei engineering


3. A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?

A) reactive
B) run to breakdown
C) condition-based maintenance
D) preventative


4. Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?

A) quality
B) dependability
C) flexibility
D) speed


5. One of the main differences between Business Process Re-Engineering and Kaizen is that Kaizen is more expensive, is this true?

A) yes- Kaizen involves changing an entire process
B) no- Business Process Re-engineering is a slow process that involves all members of the team
C) yes- Kaizen uses a cross-functional team to implement
D) no- Business Process Re-Engineering is usually more expensive as a Consultant is often hired


質問と回答:

質問 # 1
正解: A
質問 # 2
正解: A
質問 # 3
正解: C
質問 # 4
正解: B
質問 # 5
正解: D

L5M9 関連試験
L5M2 - Managing Supply Chain Risk
L5M3 - Managing Contractual Risk
L5M7 - Achieving Competitive Advantage Through the Supply Chain (L5M7)
L5M15 - Advanced Negotiation
L5M10 - Logistics Management
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