EXIN MOFF.EN 問題集

質問 1：
Why is the cooperation between MSF and MOF important?
A. Because neither MOF nor MSF cover the entire IT life cycle
B. Because MSF and MOF are based on ITIL
C. Because MSF is based on MOF
D. Because MOF is based on MSF
正解：A

質問 2：
Which of the following is part of the Changing Quadrant?
A. the Capacity Management Service Management Function (SMF)
B. the Operations Review
C. the post-implementation review (PIR)
D. the Infrastructure Engineering SMF
正解：C

質問 3：
Which of the following is one of the key objectives to focus on in delivering a portfolio of IT services to the business?
A. Establish clear project goals, roles and responsibilities
B. Effectively and efficiently deploy service solutions to users
C. To provide an approach to assessing software process maturity
D. Excellence in technology
正解：B

質問 4：
The MOF Team Model is based on which concept?
A. That an operations team must achieve a number of key quality goals to be successful
B. That operations must be monitored and reviewed
C. That clear expectations must be set with the customers
D. That processes must be combined with operational management
正解：A

質問 5：
Which of the following is a correct combination of a Service Management Function (SMF) and a key element?
A. Availability Management - Modeling
B. Security Administration - Events
C. IT Service Continuity Management - Plans for Failover and Restoration
D. Workforce Management - Resource Capacity Management
正解：C

質問 6：
Which of the following is obtained from the Identify step of the Risk Management Process?
A. The downstream effect of the risk
B. The priority of the risk
C. The probability of the risk
D. The mitigation of the risk
正解：A