SVC-19Aの無料問題集（70題）、SVC-19A認定試験参考書

Apple SVC-19A 問題集

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試験コード：SVC-19A

試験名称：Apple Service Fundamentals Exam

最近更新時間：2024-04-15

問題と解答：全70問

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無料問題集SVC-19A 資格取得

質問 1：
Joanna is not convinced that taking ESD precautions makes any difference in repair quality. She states, "If Apple was really serious about ESD precautions, they would not instruct customers to simply touch metal before replacing customer-installable parts." Which of the following is the correct response to this statement?
A. Customers replace far fewer parts than service technicians.
B. Customers can complete these part replacements more quickly, reducing the chance of ESD damage.
C. Customers are more likely to understand ESD precautions than technicians are.
D. Customers are more careful because it is their own device.
正解：A

質問 2：
Which of the following statements is true of electrostatic discharge (ESD) damage?
A. Accidental ESD will result in fewer additional repairs on the same device.
B. ESD should ideally occur near active electronic systems.
C. Conventional testing detects all damage caused by ESD.
D. ESD impacts microscopic pathways on the integrated circuits.
正解：C

質問 3：
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
B. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
C. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
正解：A,C

質問 4：
Which of the following statements are correct when considering the effects of ESD damage on a given product? (Choose two.)
A. ESD damage presents itself within an hour of discharge.
B. Not all internal assemblies with circuit boards are ESD sensitive.
C. ESD damage might only show itself as an intermittent failure at a later time.
D. ESD damage might immediately affect the equipment.
E. ESD damage invariably prevents equipment from powering on.
正解：B,D

質問 5：
Laura is performing a visual inspection of an embedded battery. What kinds of cosmetic issues should she look for? (Choose two.)
A. Apple product serial number
B. IATA complice label
C. Apple logo
D. QR Code
E. Dents or dot imprints
F. Scratches
G. UPC Code
正解：E,F

質問 6：
What are the features of using iCloud as a backup method for an iOS device?
A. Backups can be encrypted or un-encrypted.
B. Offers up to 200 TB of storage.
C. The customer can make backups over cellular networks.
D. Always encrypts backups.
正解：A

質問 7：
In the systematic troubleshooting approach, which of the following statements is true about isolating an issue?
A. Asking the customer to reproduce an issue can help determine if the issue is with the device.
B. If an issue cannot be reproduced, it is likely a hardware issue.
C. Replacing an internal component will determine if the issue is related to environment.
D. Basing a conclusion on past experience with similar issues is a proven troubleshooting method.
正解：A

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Apple Service Fundamentals 認定 SVC-19A 試験問題:

1. Which of the following features of iOS require an Apple ID to use?

A) Maps
B) Siri
C) Game Center
D) Split View

2. Lew is not certain that his Apple ID is working correctly in macOS. Which of the following methods would allow Lew to verify that he is using his correct Apple ID in macOS?

A) Open the Apple ID pane in System Preferences.
B) Open System Preferences, click iCloud, and verify that the account is signed in.
C) Go to the My Apple ID page (appleid.apple.com) and verify the account is signed in.
D) Click the Apple menu, select Apple ID, and ensure that Lew's Apple ID is listed.

3. When servicing devices with embedded batteries, your primary concern should be for your own safety and those around you.
Which of the following considerations are workstation requirements when servicing these devices? (Choose two.)

A) Ensure there is a water or an ABC/CO2fire extinguisher nearby.
B) Keep combustible materials away from the work area.
C) Keep paper at least 1 feet (0.3m) away.
D) Always wear safety glasses when performing repair work.
E) Keep 8 to 10 cups of water within arms reach.

4. If Michel accidentally drops a replacement top case assembly with battery for a MacBook Pro (Retina,
15-inch, Mid 2015), what steps should he take before continuing with the repair?

A) Visually inspect the top case assembly with battery for damage and let it sit on the workbench for 2 hours to observe if any events occur. If none occurs, continue the repair with that service part.
B) Continue using the top case assembly with battery that fell to the floor if there are no signs of damage.
C) Dispose of the top case assembly with battery that fell to the floor and use an undamaged service part instead.
D) Visually inspect the top case assembly with battery that fell to the floor and replace it with a new service part if the damage exceeds the damage thresholds.

5. In the systematic troubleshooting approach, which of the following statements is true about isolating an issue?

A) Asking the customer to reproduce an issue can help determine if the issue is with the device.
B) If an issue cannot be reproduced, it is likely a hardware issue.
C) Replacing an internal component will determine if the issue is related to environment.
D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.

質問と回答：

質問 # 1
正解： C

質問 # 2
正解： B

質問 # 3
正解： B、D

質問 # 4
正解： A

質問 # 5
正解： A