Oracle 1Z0-1064 問題集

質問 1：
Which two statements are true regarding the Audit History tab of a Service Request?
A. It is searchable by date range, username, event type, event severity, and event duration.
B. It is available only to authorized administrators.
C. It is enabled by default.
D. It is exportable to Excel.
E. It allows users to save searches for later reuse.
正解：C,E

質問 2：
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.
A. Categories determine the steps an agent must follow to close the service request.
B. Categories facilitate the assignment of an agent to the service request.
C. The hierarchical structure of the categories helps to improve the service request classification.
D. Filter the selection of the product related to the service request, when filtering by a particular category.
E. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
正解：B,C,E

質問 3：
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
A. DCS is a visual development tool for creating applications in VBCS.
B. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
C. VBCS is a visual development tool for creating applications in DCS.
D. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
正解：B,C

質問 4：
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?
A. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
B. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
C. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
D. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
正解：C

質問 5：
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?
A. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
"Yes".
B. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
C. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
"Yes".
D. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
E. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
F. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
正解：B