Oracle 1z0-325 問題集

質問 1：
Which three statements are true about the Oracle Service Cloud File menu? (Choose three.)

A. provides quick access to any of the interfaces that may be available for an agent
B. can contain a shortcut for adding new records such as Contacts or Incidents
C. can include shortcuts to commonly used reports
D. provides an exit from the application
E. provides context-sensitive help for the agent
正解：A,D,E

質問 2：
Your customer wants you to separate their contact records by department.
You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.
Select the four steps to accomplish this. (Choose four.)
A. Set the custom field data type to Text Field.
B. Create a "department" custom field in the incident table.
C. Create a navigation set that includes the "department" custom field.
D. Update the Contact Workspace with the new "department" custom field.
E. Create a "department" custom field in the contact table.
F. Add a name and a column name for the new custom field.
正解：A,B,E,F

質問 3：
Your customer would like to classify their incidents by the hierarchy of services they provide, and will route customer web form incidents to agents according to the type of help selected and by service in the hierarchy.
Select the two statements that would satisfy these requirements. (Choose two.)
A. Use the product field to identify the services and an incident custom field to identify the customer's incident type of help.
B. Use the category field to identify the customer's incident type of help, and an incident custom field to identify the services.
C. Use the product field to identify the services and the disposition field to identify the customer's incident type of help.
D. Use the product field to identify the services and the category field to identify the customer's incident type of help.
正解：A,C

質問 4：
Some chat agents need more time between chats. What are three ways to accomplish this? (Choose three.)
A. Agent declines a chat offered.
B. Administrator increases the wrap up time.
C. Agent adjusts Stagger Incoming Chats (Seconds) in Options Communication Center.
D. Agents increases Max Chat sessions.
E. Administrator sets chat workspace to close automatically after chat terminates.
正解：C,D,E

質問 5：
What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10?
A. 3
B. 8
C. 6
D. 1
E. 5
正解：C

質問 6：
You are asked to identify how a question has been scored upon a search result.
While researching the question, you identified possible answer attributes to review.
Identify three items that affect the score of the answer and, therefore, should be reviewed. (Choose three.)
A. Status
B. Categories
C. Summary
D. Question
E. Access Level
正解：B,C,D

質問 7：
Your customer would like to run incident reports with up to five years of data on incidents and activity for a given agent regardless of whether an agent has left the company.
Your customer reuses licenses after staff members leave the company and will need to continue that practice.
Your customer is not sure what they need to do to keep from deleting data for agents that have left the company.
Identify which option would allow your customer to administer the staff accounts to enable the reporting abilities they require.
A. Permanently Disabled
B. Reassign the old incidents to another staff account called Former Employee.
C. Disabled from Assignment and Report Filters
D. Do not disable, but lock the staff account.
E. Disabled from Assignment
正解：E

質問 8：
You created a broadcast survey using the advance survey editor. The survey has a web page and four survey pages.
When you preview the survey you have trouble getting the survey to move between the survey pages. Which item will enable you to navigate the survey as designed?
A. Next and Submit Buttons
B. Survey Template
C. Web Page Links
D. Standard Connectors
E. Redirect URL
F. Decision or Case Statements
正解：D

質問 9：
After an implementation of a Chinese knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.
A. Verify that all sections of the target answer(s) contain the search terms you're looking for.
B. Create entries for the word and its syntax in the dictionary file.
C. Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.
D. Create alias and thesaurus entries with the correct target search terms.
E. Update answer keywords
正解：B