Oracle 1z0-325 問題集

質問 1：
When building an agent script with the pages and page structure as shown below, you need to take an agent from Page 3 to Page 1. There is no navigation menu in the script because you are controlling it with rules.
Which two rule actions can be used to meet this requirement? (Choose two.)

A. Page Rule: Go to beginning of script
B. Page Rule: Go to certain page
C. Page Rule: Go to previous page
D. Script Rule: Fire an Exit event
E. Script Rule: Fire a name event
F. Page Rule: Go to next page
正解：D,E

質問 2：
Your client wants to allow the Administrator and Limited Administrator profiles to prevent user timeout until
60 minutes of inactivity. All other user profiles should be logged out after 15 minutes.
Which two steps must be performed to configure this? (Choose two.)
A. Set the Session Timeout field to 60.
B. Set the Session Timeout field to 3600.
C. Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Enabled.
D. Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Disabled.
E. Set the CLIENT_SESSION_EXP field to 60.
F. Set the Session Timeout field to null.
正解：A,C

質問 3：
Which three actions must be performed to be able to configure Social Monitor? (Choose three.)
A. Add or update navigation sets to include the Social Monitor navigation button and component.
B. Add or update profiles to include Social Monitor permissions.
C. Add or update staff accounts to use profiles that include Social Monitor permissions.
D. Add or update a list of favorites.
E. Set up a Social Monitor search schedule.
F. Add or update profiles to include permission to add Themes and Clustering.
正解：A,B,C

質問 4：
Your customer needs to update the company's address on their knowledgebase answers. There are about 500 answers and the company will be relocated at the end of the year.
Your client has three interfaces and they all have different information.
What configuration do you tell your client to implement?
A. Create a variable and update all answers to include it.
B. Call support and have them run a search and replace on the database.
C. Search for all answers with the address and update them.
D. Create a standard text to include the new addresses and update all the answers to include it.
正解：A

質問 5：
You have been asked to configure an automatic email response to new incidents.
The email should be sent whenever an Incident is submitted with a category of "credit" and it should send a personalized credit letter to the customer.
Identify three items that are needed to support this requirement. (Choose three.)
A. Send Receipt Email.
B. Send Email Response to Sender.
C. Append Response Template to Notes Field.
D. Email Incident Information.
E. Append Response Template to Response Field.
F. Escalate to Level Credit.
G. Create a credit letter in Standard Text that uses variables for name and address.
正解：B,E,G

質問 6：
Your customer has a number of custom fields that are no longer in use and would like to repurpose them for a new initiative.
Which set of custom field properties can you change as part of the repurpose work?
A. End-User Visibility / Data Type / Notes
B. Column Name / Default Value / Hint / Notes
C. Label / Column Name / Data Type / Default Value
D. Index / Size of Field / Hint / End-User Visibility
E. Column Name / Index / Interface Visibility / Notes
正解：C

質問 7：
What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10?
A. 3
B. 8
C. 6
D. 1
E. 5
正解：C

質問 8：
Your customer has team leads who are responsible for creating business rules and managing staff accounts.
However, they should not be allowed to create or modify any profiles.
Which two options can be used to configure the Navigation Set for these team leads? (Choose two.)
A. Keep the default Configuration Items in the Navigation Set and let the profile handle this.
B. Create a navigation set that only has "Rules" and all "Staff Management" items in the Navigation Set.
C. Add the Configuration items of Rules and the Staff Account by Group report into the Home Tab and remove the default Navigation Set.
D. Add the Configuration items of Workspaces/ Workflows, Rules and the Staff Account by Group report into the Home Tab and remove the default Navigation Set.
正解：B,D

質問 9：
Your customer would like to run incident reports with up to five years of data on incidents and activity for a given agent regardless of whether an agent has left the company.
Your customer reuses licenses after staff members leave the company and will need to continue that practice.
Your customer is not sure what they need to do to keep from deleting data for agents that have left the company.
Identify which option would allow your customer to administer the staff accounts to enable the reporting abilities they require.
A. Permanently Disabled
B. Reassign the old incidents to another staff account called Former Employee.
C. Disabled from Assignment and Report Filters
D. Do not disable, but lock the staff account.
E. Disabled from Assignment
正解：E