Oracle 1z0-325 問題集

質問 1：
During requirements gathering, your customer determines that since they will be directing customers to the support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement? (Choose three.)
A. Update the config verb CP_LOGIN_URL.
B. Update the config verb CP_HOME_URL.
C. Remove the "Home page" navigation option from the template file.
D. Delete the home.php file from the customer portal site.
E. Update the site.css file to remove references to the Home page.
正解：B,C,E

質問 2：
Your client has VIP customers (all of which have a custom contact field of VIP set to 'Yes'). They want to offer these customers a higher priority service on Chat.
You intend to do this with a VIP queue.
Which three steps do you also need to perform? (Choose three.)
A. Move the VIP queue to the top of the queue list.
B. Create incident rules so that contacts with the VIP field set to 'Yes' are routed to the VIP queue.
C. Add the VIP queue to the profile of the agents that are taking chats.
D. Set the Pull Policy to manual.
E. Create chat rules so that contacts with the VIP field set to 'Yes' are routed to the VIP queue.
F. Create a rule to set an SLA.
正解：A,C,E

質問 3：
When an incident is opened, your customer would like to have different incident workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.
When designing the workflow used to complete this requirement, which three elements are necessary?
(Choose three.)
A. Entry Point
B. Load
C. Workspace
D. Set Fields
E. Decision
正解：A,B,D

質問 4：
Your customer would like to run incident reports with up to five years of data on incidents and activity for a given agent regardless of whether an agent has left the company.
Your customer reuses licenses after staff members leave the company and will need to continue that practice.
Your customer is not sure what they need to do to keep from deleting data for agents that have left the company.
Identify which option would allow your customer to administer the staff accounts to enable the reporting abilities they require.
A. Permanently Disabled
B. Reassign the old incidents to another staff account called Former Employee.
C. Disabled from Assignment and Report Filters
D. Do not disable, but lock the staff account.
E. Disabled from Assignment
正解：E

質問 5：
To manage widgets, you need to access the menu link "Widgets" on the Customer Portal Admin page shown in the picture below:

Select three answers that match the options you expect to see when you click Widgets. (Choose three.)
A. Change widget version
B. Create a new widget
C. Widgets details
D. Syndicated widgets
E. Browse widgets
正解：B,D,E

質問 6：
Your customer has asked you to create a report that shows all incidents opened within the past month. The report should show the following columns:
* Number of incidents opened in the past month
* Number of incidents opened in the past week
* Number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns? (Choose two.)
A. AVG
B. IF
C. NVL
D. SUM
E. DECODE
正解：A,D

質問 7：
Identify the four guidelines that are relevant with regard to web accessibility. (Choose four.)
A. Avoid background sound.
B. Support increased text sizes.
C. Provide multiple methods for finding content.
D. Ensure color alone is not used to convey content.
E. Ensure no underlined content exists.
F. Ensure all alternate text is unused.
正解：A,B,C,D

質問 8：
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
A. Look for the message in the receipt email body.
B. Submit an incident to customer care.
C. Run a message base report and search for the text string you want to change.
D. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
正解：A,D

質問 9：
You want to find all Message Base entries that include the two words "create" and "incident." Which is the correct format for your search in the KEY field?
A. %create%incident%
B. create%incident
C. %create incident%
D. %create% & %incident%
E. %create% | %incident%
正解：B