Oracle 1z0-325 問題集

質問 1：
Your customer has two different types of end customers that will be visiting their knowledgebase: free account and paid account.
They would like to present additional content inside the knowledgebase answers for paid account customers.
Choose two items that are required to set up this type of environment. (Choose two.)
A. Create a conditional answer status and assign it to the answers.
B. Assign both access levels to the answer access level.
C. Create a conditional section with the answer and select an access level with interface visibility.
D. Assign the access level without interface to the answer.
E. Create an access level without interface visibility.
F. Create a conditional section with the answer and select an access level without interface visibility.
正解：B,C

質問 2：
An agent starts a chat conference. What must the agent do to leave the conference open between the customer and a second agent?
A. The original agent can exit the chat as soon as the new agent accepts the conference.
B. The original agent must transfer the lead role.
C. The original agent cannot leave the conference without closing the chat.
D. The customer must agree to new agent.
正解：B

質問 3：
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
A. Look for the message in the receipt email body.
B. Submit an incident to customer care.
C. Run a message base report and search for the text string you want to change.
D. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
正解：A,D

質問 4：
Your customer has asked you to create a report that will need to be sent to the executive management.
None of the recipients of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken? (Choose two.)
A. Set up staff accounts for the executive team.
B. Create a schedule record for the report.
C. Update the permissions for the report to include the executive team.
D. Create a dashboard for the report.
E. Create and add the distribution list to the schedule.
F. Send a notification to the executive team that the report is available.
正解：C,D

質問 5：
Your customer runs a 24/7 call center and has a policy stating that incidents that aren't solved by the end of an agent's shift should be moved out of that agent's inbox to be worked by another active agent.
Which two actions will accomplish this? (Choose two.)
A. Create a workspace rule that sets the Assigned field to null when an agent logs out.
B. Add a business rule that when an agent logs out, the Assigned field should be set to null for any unresolved incidents for that agent.
C. The agent reassigns each incident to another agent before they log off.
D. The agent does a multi-edit update for all incidents in their inbox and changes the assigned field to null.
正解：B,C

質問 6：
Your client wants to bring all contact records from the old system into Oracle Service Cloud.
Every time a contact record is created, an email message is sent to notify this contact that a new account was created for them. The contacts do not want these notifications.
Because you are about to load a large number of contact records, which requirement is essential to prevent emails from being sent?
A. Fake email addresses need to be placed instead of the correct one.
B. The message template "Finish Account Creation" must be switched off before the contacts are loaded.
C. A message template must be created to alert the user about this registration process.
D. A new, temporary, business rule needs to be created to prevent the emails from being sent.
正解：B

質問 7：
You have set up a business rule auto response with standard text to send an email to customers when they select specific categories while asking a question on the customer portal page.
When you activate the new business rule, your standard text for the email starts showing up with the Smart Assistant responses on the customer portal when a customer is submitting a question.
How do you resolve this?
A. Update the business rule that sends the auto response to "If Incidents.category not equal Smart Assistant."
B. Change the business rule that creates the auto response to "If Incident.Source equals Ask a Question."
C. Change the business rule that creates the Smart Assistant Response to "If Incident.Source equals Ask a Question."
D. Change the business rule that creates the Smart Assistant Response to "If Incident.Source equals Smart Assistant on Ask a Question."
E. Change the business rule that creates the auto response to "If incident.source equals Ask a Question or Incident.Source equals Smart Assistant on Ask a Question."
正解：A

質問 8：
Your client wants to allow the Administrator and Limited Administrator profiles to prevent user timeout until
60 minutes of inactivity. All other user profiles should be logged out after 15 minutes.
Which two steps must be performed to configure this? (Choose two.)
A. Set the Session Timeout field to 60.
B. Set the Session Timeout field to 3600.
C. Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Enabled.
D. Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Disabled.
E. Set the CLIENT_SESSION_EXP field to 60.
F. Set the Session Timeout field to null.
正解：A,C

質問 9：
You want to implement a privileged list of answers on the customer portal but answers with the Access Level you have created are showing up for all customers.

What change can you make with the Answer Access Level shown to make it function correctly?
A. The access level being created should not have the "Visible" check box selected.
B. Only the label of the access level needs to be inserted and then saved.
C. There are too many access levels. One of those needs to be removed.
D. Nothing is wrong with the configuration set on the picture, so no changes are needed.
正解：A