1z0-981の無料問題集（73題）、1z0-981認定試験参考書

Oracle 1z0-981 問題集

試験コード：1z0-981

試験名称：Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials

最近更新時間：2024-04-26

問題と解答：全73問

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質問 1：
Which four types are used by incidents queues?
A. LIFO
B. Quick
C. Standard
D. Advanced Routing
E. Round Robin (All)
F. FIFO
G. Round Robin (Logged In)
正解：C,D,E,G

質問 2：
Which three statements are true about headers of custom process models?
A. They contain all possible events with the objects.
B. They contain the version number of the PHP script.
C. The/QDntain the version number of the Connect Common Object Model.
D. The header section is always commented.
E. They contain standard objects only.
F. The header section needs to be uncommented during testing.
G. They list only the events that are supported by the code implementation.
正解：D,E,G

質問 3：
Which two statements are true when working with add-ins in a Custom Object workspace?
A. IGenericObject is the interface that is available with the add-in API for custom objects.
B. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
C. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
D. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
E. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
正解：B,D

質問 4：
Which three events are available with the JavaScript API?
A. onbeforesave ()
B. ondataupdated()
C. aftersave()
D. onsaveclose ()
E. enclose ()
F. onrefresh()
正解：A,B,E

質問 5：
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
A. Enter zero as the initial value for both fields.
B. Leave both the chat and email fields limit as blank.
C. Use the default values.
D. Enter the value "Unlimited" in the chat and email fields.
正解：A

質問 6：
Which two statements are true about linking products, categories, and dispositions?
A. A leaf product's links are inherited from its parent product.
B. Product-category linking is independent of product-disposition linking.
C. Links can be automatically created to categories and dispositions based on answers an incidents.
D. Links can be created only between the parent levels of products, categories, and dispositions.
E. Product-category linking restricts customers from searching on the Customer Portal.
正解：B,E

質問 7：
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
A. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
B. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
C. You can change the default value to 60 minutes by using File > Options > Session Expiration.
D. Because the system default is 15 minutes, it cannot be changed.
正解：B

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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials 認定 1z0-981 試験問題:

1. Which two statements are true about linking products, categories, and dispositions?

A) A leaf product's links are inherited from its parent product.
B) Product-category linking is independent of product-disposition linking.
C) Links can be automatically created to categories and dispositions based on answers an incidents.
D) Links can be created only between the parent levels of products, categories, and dispositions.
E) Product-category linking restricts customers from searching on the Customer Portal.

2. Which six actions initiate the business rules engine to run their configured logic?

A) An agent edits an opportunity.
B) An agent edits contacts, incidents, organizations, or tasks.
C) An agent runs an incident report.
D) An agent creates or edits an answer.
E) The rules engine is updated.
F) A customer adds more information to their incident via the end-user pages.
G) A customer creates an incident in the end user portal.
H) A customer updates contact details via the end-user pages.
I) An agent views the rule log.
J) An administrator compiles the rules engine.

3. How frequently does Oracle release a new version of a product?

A) Once in three months
B) Once in four months
C) Once in six months
D) Every month

4. Which three statements are true about Service Level Agreements?

A) They enable you to set the reports that are visible to an agent.
B) They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
C) They enable you to specify the duration for which an incident can be kept in waiting status.
D) They enable you to set a timeline for an agent to respond to an incident.
E) They enable you to restrict what agents can view as part of navigation on the console.
F) They enable you to restrict the number of incidents raised by end users through various channels.

5. An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A) Agents cannot use the Fill Inbox functionality because the pull policy is manual.
B) Agents can use the Fill Inbox functionality to select any of the three queues.
C) Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
D) Agents will get incidents only from the ql queue.

質問と回答：

質問 # 1
正解： B、E

質問 # 2
正解： B、C、D、E、F、J

質問 # 3
正解： A

質問 # 4
正解： B、C、D

質問 # 5
正解： B